Art Hotel Aachen

Terrible, please STAY AWAY. I arrived, walked into the lobby and saw two persons behind the reception and no clients around. I stood in front of the reception for about 15 minutes before anyone acknowledged my presence. When they stopped playing on their phones they finally greeted me, with a fake smile and immediately began screaming at us "Wear a face mask right now, NOW, or LEAVE!" Once I began speaking English their fake smile went away and you can hear in their voice that they were not happy to force themselves to speak English, the language of the world. I asked if there's an issue with COVID and they said YES, told us TWO of their staff members TESTED POSITIVE FOR COVID a few days ago. We were asked for 4 forms of ID, including Passport, Drivers License, and 2 credit cards (not sure why), and a copy of my rental car registration (again - not sure why). The 2 rooms we ordered were not what was advertised. We ordered 2 Twin beds (or 2 Double Bed) per room but were given 1 Twin bed ONLY. When confronted, we were told "you'll take what we give you, and if you don't like it YOU CAN LEAVE". Once inside, the rooms, furniture, Television, Bath Room were old and outdated. The hot water did NOT work so we couldn't take a shower! The room heater made terrible noise, so much that we couldn't sleep half the night. The bed sheets were DIRTY, blood stains and some kind of protein stains! The pool was CLOSED, Breakfast was NOT replenished, and laundry machines broken. STAY AWAY!

We stayed here twice in two week on our way and way back from Germany. We stayed in 6 different hotels and this was definitely the best. Staff were nice and helpful, it was the only hotel to offer a restaurant in the evening. Great breakfast buffet. Free parking, free WiFi. Would stay again.

Small, cosy hotel with a good service. Outside of the hustle of city centre.

Near bus stop to the city. Sorry didn't try the spa. Breakfast great, but expensive

The hotel is good located , nearby you can find many places to have a walk , Forrest etc... You have also many places to eat in the area bakery , restaurants. The hotel is very cosy, only one thing , mattress is little bit too hard , i think it's more for heavy people , I only have 59kg.

Was an OK experience Rooms not very big Make sure you request an anti allergic pillow prior... Had to deal with not the friendliest of receptionists. Finally got one but didn't feel good quality Bathroom cleanliness could improve, a few spiderwebs on the ceiling. Breakfast good and staff at bfast really friendly Very quiet, but felt a bit away from everything

The room allocated to us was the worst hotel room I have ever seen. We didn't stay and had to find others room in city. The two staff on duties were however very very helpful and helped us find a different property.

Clean hotel which is near the motorway although you don't hear any road noise. Bed was comfortable and room was clean. Free parking at the hotel was full so had to pay €8 to park in their underground carpark or street parking is free. Didn't have breakfast so can't comment. Swimming pool and sauna is an extra charge (€9 and €2 for a locker).