Sonesta ES Suites Atlanta Alpharetta Avalon

The staff here is rude and the rooms are not clean. No ash clothes and dirty towels. The sheets were blood stained!

The heating system was extremely loud, to the point it kept me up. Staff could not accommodate moving me to another room as the hotel was full. There was also no housekeeping, and we had to bring our own garbage to a specific area for disposal. The room itself was good, plenty of space. The woman who checked us in was extremely friendly, as was the day manager. Really nice surrounding area.

I stayed 10 nights. Up on check-in, the attendant told me the house rules. I wouldn’t get clean towels unless I brought my dirty ones to the front desk to exchange. It’s like a library swap because they found extra towels in rooms after previous clients checked out. Breakfast is 2 hours, period. Rooms are cleaned every 7 days. The pool is closed for season (it’s January). Laundry is free for guests, first-come-first-served basis. Should have thrown in a “Good Luck”! My room was never cleaned. The toiletries were not restocked. Breakfast was taco buffett, featuring scrambled eggs and mystery meat crumbles. Pancake griddle never worked. Coffee was brown water. Ten days, this rotation appeared. Laundry washing machine broke mid-cycle. The way the manager swung the machine out of its housing compartment looked like he’s done it many times before. That’s why there are “out of order” signs that go up and disappear daily. Temporary fixes for permanent problems. I washed my own towels. I took out my own trash. If I had a vacuum, I would have finished cleaning the entire suite. Parking was safe and free. Twice, I found several room keys in the parking lot that unlocked the front and side doors. The front desk attendant thanked me when I gave them to her. I alerted her that my room had not been cleaned. She kindly told me the manager’s hours. The only time anyone called my room or knocked on my door was to remind me of check out time. It was not quiet nor clean. Good Luck!

Stayed here for 2 nights and the property is in prime location. Closer to Avalon mall Alpharetta. Property is pretty old, and you can sense it as they have not upgraded the equipment's. They charge $5 per night per car extra. Room AC was not working, and we ended up moving to another room, Luckily, we did not unpack before realizing the non-working AC. Complimentary breakfast is pretty good and neat. They provide free self-service laundry, but the washer and dryers need maintenance. Front desk is helpful and courteous.

Overall it was quite good for the payed price, I would say the main problem was the guest from the room upstairs that was stomping hard on the floor all over the night.

What hotel runs out of coffee for the room, and has none in stock? The absence of housekeeping is one thing, but the failure to supply garbage bags is just nuts. Our hearts go out to the staff as they are caught in the middle. There are plenty of alternatives out there, we suggest you go with one of them.

Convenient to the Avalon shopping center and near Alpharetta / Johns Creek. Hotel is a bit dated. Hallways a but musty, sometimes smells like ****. Forced air from heat is very dry. Staff were nice.

We had a great stay overall. The location was the best. It was in the middle of everything we planned to visit. Very convenient. The suite was perfect for us. Very clean and comfy. Although they don’t clean up the room everyday, we just asked for the things we liked to replace. The breakfast wasn’t so good. Thanks the only complain I have. But we will stay in this chain next time if we con find it.

second time staying there. Can't beat the rates and location. Next to a First Watch for breakfasts, although breakfast is included at the hotel. They do charge for parking which is a little ridicules.