Extended Stay America Select Suites - Denver - Cherry Creek

Upon arrival the front desk barely spoke English. First room smelled and was dirty and falling apart. 2nd room not much better. Noisy all night.

Unfortunately and this is not the staff’s fault but the homeless have started to hang around there at night into the early hours of the morning. On my last day I went downstairs to get hot water a homeless person was sleeping on the steps. I left him alone because I thought he was just trying to have a safe sleep. He then came into where the breakfast bar is located and grabbed a bunch of stuff I still left him alone because I wasn’t going to eat anything and I understand hard times. However this same person while I was beginning to dress popped the lock on my window and tried to climb through it I screamed at him and he left immediately. Two nights before that a homeless person was loudly knocking on every door including mine claiming to be someone’s cousin and could you let him in. While that is not the staff’s fault because they are nice and very helpful it is not the properties issue. Other than that it is clean enough for a quick stay.

Liked it was cheap. Room was dirty, visinle mold on shower ceiling. Lamp loght flickering

No shampoo or conditioner, tv didn't work, smoke detector was beeping, - good lighting on the exterior however for safely

Awe arrived early on Friday October 27, 2023 . The women that checked us in was very nice and accommodating. However, it snowed the next day and the heater was broken and there were roaches in the room . I have stayed here several time before that why We can back. Seems like the place in under new management and they don’t seem to vare

Run property. Good location but a bit sketchy after dark. Room was very dated. The outside walkway to the room was filthy. There was an empty booze bottle in the stairwell that was there for over a day before someone picked it up. One morning the front desk was not staffed for over 30 mins. Could not find anyone from 7 to 8 am.

Only positive is convenience. For the problems, the police presence, the cigarette smoke and the questionable activities on property, one is better off at a Marriott or Hilton. It’s around the same price and at least there’s restitution if a bad stay occurs like this one. Night staff is not great. Day staff is absolutely AHmazing. No disrespect. Housekeeping should be retrained and should mop the floors properly instead of spraying a can of FeBreeze across the room (wiped something that spilled on the kitchen floor and rag turned black).

It was ok. Not scary. Could use some upgrades. Checkin guy at sesk was absolutely awesome!

Had reserved for 4 nights starting on a Friday. Saturday morning I called because the shower was not working properly. After being on hold for 15 minutes the line was disconnected. At the desk i was told that nothing could be done until Monday morning when the manager was available. After much discussion i asked about cancelling the reservation but after it was cancelled i was told that I would still have to pay for all 4 nights and nothing could be done until Monday when the manager was there. I said that in that case I would stay and went back to the room. A few minutes later I was called and told that I had to leave the room as the reservation had been cancelled and could not be rebooked. When i questioned this I was told that if I did not vacate the room the police would be called. I left and after several calls i have been told that I will not be charged for the additional 3 nights stay.