The Ritz-Carlton, Astana

Wonderful stay at the hotel. The restaurant is fantastic and food is delicious. The Ozen is great and the staff at Ozen was incredibly kind and hospitable. I would recommend the sushi and the wok dishes. The sushi is fresh and authentic; the presentation just divine.

Returning to Kazakhstan after the years, was very special to me. I wanted to stay in the best hotel of all. Everything is outstanding with this hotel. The lobby is spectacular (it's a special moment when you pass through the doors -special big thanks to the doormen with all your kind smiles). The rooms are large and comfortable. The large walk-in closet is really useful (moreover when you're spending a week). The bathroom is very luxury. All the technology is working well and perfectly useful.And the bed was exquisite.I was immersed in the timeless elegance and luxury that this iconic hotel is known for. Perfection and excellence from the moment we entered the hotel. A warm welcome really set the scene for our stay special thanks to Aigerim ¡). Outstanding in every way and staff simply brilliant. Nothing was too much trouble for the hall porters, receptionists and waiting staff and so very glad that we had such a heavenly time. Room exquisite and all aspects of this charming hotel were fabulous. The room was stunning, the bed was like sleeping on a cloud. The marble bathroom was beautiful with large fluffy towels and lovely toiletries. The food at Ozen restaurant was beyond delicious and the service was impeccable. A very big thank you to the all of the staff as they made our stay a memorable occasion, just want to highlight the names: Nurai, Zhansaya and didn't ask his name, the manager from Karaganda ( only memorized his home place ). The central location allowed me to explore the city's attractions with ease, from Baiterek to Astana Opera. Dining at The Ritz Carlton Restaurant was a culinary journey, with impeccable service and gourmet cuisine. It's exceeded all my expectations, and I eagerly look forward to returning.

The hotel itself is beautiful and the people working there are really kind and caring all time. Its really conveniently located and food there or around is good.

If only I could put more than 5 stars. I love Ozen so much—literally the city's favorite place. I'm lucky most of the time to be served by Rabiya and Dariya. Two most amazing ladies that I've met in the whole KZ. I've been to many other Ritz in the U.S. and some other counties. But here, is a totally different level. And 99% of it because of the amazing Staff. Rabiya is a professional that meets you with a warm smile and makes you feel so welcome and to be honest, must be the most valued worker of Ritz. And Dariya ensures that the food and drinks that are brought to the table are top-notch. She always suggests the best things to try. They did the most amazing thing that happened to me today: after learning that I'm moving to Switzerland for some time they printed the best places to try cheesecake in Switzerland (I usually order one there) and the history and ingredients of my fav drink that I order there. I couldn't believe my eyes. I was so touched and almost cried from the cuteness overload. On top of that, they wrote me a card - handwritten to mention everything above and that they appreciated my visits to their lounge. Tonight we also had an amazing waiter, Nurdaulet. I can't thank enough the marvelous staff of Ozen, the barmen, waiters, managers, the hostess, doormen, and chefs. The care, the love, and the treatment always make me feel a bit happier than when I came.

Great property. Fantastic staff. Super attentive. A special shout out to Tokzhan at Mokki. Managed our resarvaion for dinner like a pro. GREAT attitude. Thank you all! We will definitely return in the next few weeks. The concierge and front desk team were uber professional.

I spent an hour trying to find the button to switch on the radiator in the bathroom, and failed. So, I went down to the concierge to ask them, to be met by the most surprised facial expressions and told me there is a button next to the radiator. It must be the most stupid question someone has asked, ever 😅. They of course offered to show me but I had already checked out. Maybe one day I will return and be able to switch on the radiator once and for all. But if anyone from the hotel reads this, I would love a picture of the button in room 1504, that would be greatly appreciated 🫡, so I can finally rest easy. But seriously, the staff were professional, welcoming and very helpful. They attended to my every need and exceeded every expectation. An amazing place to stay and definitely will come again if and when I am in Astana. I would like to thank all the staff at the lobby, concierge, restaurants and spa for being so attentive, thank you very much!

I went to Mokki cafe yesterday and waitress Malika was serving me.She was extremely nice and kind.I felt so welcomed and appreciated there!!!!I had a problem with airport security at the airport and was down,but Malika handled my mood and brightened it!! Thank you so much Malika

I've spent an incredible weekend at the Ritz. Hotel feels brand new & room automation is amazing. But what really made my stay unforgettable is outstanding care from the staff of the hotel & lobby bar. I want to thank Nigina, Berke, Adil & Gulden for that experience.