Guest User
October 27, 2023
We stayed here as a family of 4 for a last minute week in the sun. We booked all inclusive. We flew back last week (21 Oct). The reception staff were helpful and we were swiftly checked in. The room was clean, although the kids had to sleep on fold out chair beds. Not ideal. My husband and I had 2 single beds. I like a hard bed so this was fine for me. the maids were great, and the towels were changed, beds made every day. The pool is very basic, with only a handful of beds. The beds were really comfy padded sun bathing beds. If you could get one. Lilos and balls seemed to be allowed in the pool. Breakfast is served in the hotel bar (which is actually not a hotel bar. Its a bar open to the public called the Crown, which hotel guests are allowed to use). Breakfast wasn't great. Lots of choice for fruit, pastries, hot cooked, cereal etc. but the quality was bad. So much so that I only had breakfast twice our entire stay. Rubbery bacon, funny tasting eggs, and watery orange juice. We are told that snacks are served in the bar (the Crown) for AI guests. Whilst this is correct, the snacks offered are not the same quality or standard of food that paying guests receive from the same kitchen. We ordered "snacks" one day instead of getting up for the breakfast. Burgers, spag bol, cheese toastie, pizza and chips. It was crap- completely opposite to what the paying customers got. Keep in mind that as an AI customer, we had already paid upfront for our food and drinks. The owner of the Crown would do good to keep this in mind. His staff were rude to us. Not to actual paying customers, just AI customers. We had to go to the bar, (no big issue) but had to wait longer than the paying customers. We were only served in small plastic glasses, even when drinking on an evening in the bar. For proper lunch and dinner you have to walk to the Nelia Beach hotel (which is actually a 4 star and much better hotel). Its less than 5 mins away and the food was actually decent for an AI. Mexican night was lovely in particular. Kids were happy as there was pizza, chips, nuggets, fish fingers. The salad bar is very good and there was different food every day on the hot counter. Very clean and the waiting staff were lovely. We hardly had breakfast, or snacks, and ate out at least 4 (lunch and dinner) times over the week. So I would not recommend this hotel on an All inclusive basis. The Crown don't deserve the custom. I would recommend on a self catering basis. Although our room had no kitchen facilities as we were AI. the location is fantastic. 5 mins to the beach (behind the Beach Hotel) and 5 mins to the *****/square where luckily there was a McDs, KFC, hard rock cafe and lots of little bars and shops. We all agreed we would return to Ayia Napa but next time if we were AI we would not be staying here.