Achin_Das
February 7, 2024
We had a pleasant experience starting from the moment we arrived at the hotel with warm greetings by the security personnel. We were warmly welcomed by the check-in staff and the check-in formalities took place in a jiffy. Vinitha at the front-desk was very courteous and struck an instant rapport with us. Within minutes we were settled inside the comfort of a spacious room. Being surrounded by under-construction high-rise buildings, we probably didn't have a great view thru' the window, but the facilities inside the hotel campus were very well maintained. The food served for lunch at the room was very hygienic, tasty and well presented. The most memorable experience was our dinner at the Palette restaurant. The spread of food from starters to desert were lavish, very delicious, beautifully presented inside a very comfortable and tastefully decorated spacious ambience. On top of it, we were served by a very courteous and knowledgeable host Ganesh and his team who recommended and explained various delicacies to us. We spent long time devouring the various dishes, carefully chosen from different parts of India and the world, all of which were very tempting and tasty. We had a similar memorable experience at breakfast the next day which was well crafted and presented by Ganesh ***** with the Chef and the ***ager Dilip. We felt at home when the Chef came and spoke with us in person. We very much relished the conversations we had with the team during the breakfast ***** with some of the dishes recommended and served by the team. The courtesy and connect demonstrated by the restaurant staff were exemplary! On our way back to room, we were greeted by the housekeeping staff (possibly Anil was his name)! He was very keen to ensure that we feel completely comfortable inside the room. Like all other staff we met at the hotel, his attitude and service mentality were excellent. We had rather a short stay and we were ready to check-out as noon approached. We were greeted by Vinitha at the reception again who guided us through the check-out process aided by her colleague Muskaan and others. They made us feel so homely that it felt that we are departing our own house after meeting our close relatives! Overall it was an experience to remember for long time! We always expect a world-class and very personal experience at any Taj properties anywhere in India and else where. Being inside the city, this property not possibly had as beautiful a surrounding as the other Taj properties, but it was well co****sated by excellent service, quality and internal-ambience presented by the Hotel staff to us. We thank all the hotel staff and ***agement for making our stay a very special and memorable one!