Housekeeping made beds and refreshed towels daily, which was great for a family of four, especially since I forgot to request it. The rooms are spacious. The pillows were very fluffy. However, the mattresses are super soft, which was fine for my kids and husband, but I have a bad back, so they're uncomfortable for me. Rooms are quiet. Updates are needed but they're in progress. Our room was very stuffy even with the heater set at 66 degrees. We cracked the window open as much as possible.