Sous44

Excellent service with good location................💯

Worst service I've ever experienced. Better to avoid this hotel at any cost, there are lots of options around. Location is the only good thing about it. Now about bad. I have booked a twin room for 2 nights two weeks in advance. Hotel has confirmed the booking. When we arrived late in the evening, they gave us a key from a different type of room - it was a room for staff (even the key was attached to the same string, which was worn by all hotel workers). Next morning we started to complain, asking to change the room. First the receptionist Zalan told us they'll put us in the room we have booked after 3 PM, but later said they were fully booked. The room 105, where we had to spend both nights, was next to reception, so guests put their luggage in front of our door, sometimes no free space even to open it. Very dirty inside - spots on the carpet, dusty windows, entrance door in white paint. The worst was the shower - there was no tap like in the pictures. Every 10 seconds you have to press a button to start water supply. In the room there was no drinking water, no kettle, only one glass, no soap or any other amenities.

Average good , bit old buildings but very good location

Good good

The location was excellent when price is taken to account. There was about 15min walk to the all locations and stores were next to the hotel. Bed was comfortable. The hotelroom was not the same in the real life than in the pictures. It was a little bit dirty when we arrived. We found for example empty water bottles under the bed and there was strange stains on the carpet. Carpet on the floor was wet from some places when we arrived to the hotel room. There was two big dissappointments. First is the shower. The pressure of the shower was awful. Hopefully we had warm water. The biggest dissapointment was breakfast which cost 15€/person. It is not worth it. There were onky a few choices of to pick what to eat. Food which supposed to be warm were cold. Coffee tasted awful. Dishes were dirty. You could easily buy a way better freakfast for example for 2 mornings with 15€ rather than eat there. ALSO when we checked into the hotel the receptionist tried to charge us the breakfast peice again. We have paid it beforehand when reserving the hotel. After a little discussion the receptionist said that they had ” a problem in their system” why they did not see our paid breakfast. Finally we got the breakfast ticket. I think that they tried to recharge us again if we would have been softer.