Kyriad Prestige Calangute Goa by Othpl

Housekeeping supervisor Hari made sure the rooms were cleaned daily. Breakfast waiter & chef were also very attentive. Hotel grounds were well kept too. Overall pleasant stay. Quick check in and out. Englebert (Mercury Rep) made us feel very welcome and discussed trips available. He kept in touch via WhatsApp.

I am writing this review while having a great time at the Kyriad Hotel. My first stay here was in October 2023 for two weeks, which was a great experience. I enjoyed being here so much that I booked to stay here for four weeks this time, I now have two more weeks before I fly back to London. GOD willing, I will be back here again in October 2024 for four weeks and in April - May 2025 for 8 weeks. Why? you may ask. Because every member of the staff here, go out of their way to make my stay comfortable. My room is spacious, clean and comfortable. It feels very calm and peaceful in the hotel’s garden and sitting round the swimming pool. There are occasions when you may get some guests, talking very loud, shouting or making a nuisance in the swimming pool. Obviously these guys have no consideration for other guests, but they are quickly reminded to behave themselves by the security. There’s plenty of choice of good food and beverages. The kitchen staff are more than happy to prepare items for you of your choice. Please just remember that this is a 4* hotel, but some people expect the luxuries of a 5* hotel by paying for 4*. I can assure you that the ***agement and staff here do their utmost to please each and every guest, but sometimes there may be some guests who have the habit of nit picking and give poor feedback, just to get some co****sation. Please take no notice of these Gold Diggers. As far as I’m concerned, I’m very happy here, I only have words of praise for every member of staff here.

Hotel kriyad is good. Staffs are very supportive. Morning breakfast and other meals were very nice. Gouttam and Mama are the chefs who are very nice and always ready to serve with the great dish which you wish to have. Overall staffs are very supportive All the best.

My wife and I booked a 3 week winter sun holiday at the Kyriad Prestige hotel. Firstly, let me emphasise that the restaurant and bar staff (He***t and Lorenzo) to name but 2 could not do enough for us, but when it comes to housekeeping, well that is a totally different matter altogether. On our arrival we were allocated room 3 on the ground floor in block A the view from the balcony looked out onto a white slatted store or such like which was approximately 1-2 MTRS from our balcony but with a walkway in between which hotel staff used which made it impossible to sit on the balcony or have the curtains open. We complained about this room and were offered a 2nd room (room 207) on the 2nd floor of block A, this time the view was of a busy noisy street at the back of the hotel. Whilst the view was far from perfect it was better than the 1st room. Fairly early on in our holiday we noticed that the bed linen and towels had a light brown colour with darker brown stains on the towels. We complained about this and they were changed and slightly improved for a couple of days then reverted back to their original state. Towards the end of the 3rd week my wife was reattaching the strap of the mattress cover which meant pulling back the bottom sheet where she noticed the disgusting state of the mattress cover which had patches of black mould and adult bodily fluid stains. My wife left a note for housekeeping on the bed requesting it be changed and went straight to reception to complain, the mattress protector was changed the same day but how could the housekeeping staff allow this disgusting cover to stay on the mattress knowing that they would see it every time the sheet was changed. Owing to the fact that our balcony looked out onto a busy noisy street and was directly opposite another hotel we did not use it for the duration of our stay. On one occasion during the last week of our stay we went out onto the balcony and found a nesting pigeon behind the air conditioning unit with bird droppings on the floor beneath, the small patio table, the balcony railing and the balcony floor was so dirty and dusty it obviously had not been cleaned for some days. We again complained to the reception staff who between them and the head of housekeeping arranged for the pigeon to be cleared from behind the air con unit, cleaned all the pigeon droppings from the balcony and swept and cleaned the balcony floor. This is in no way a 4* hotel standard and the pictures of the sunbeds around the pool, the outside restaurant seating and the outside bar area seating are years out of date. A very disappointing 3 week stay.

We don’t think this is a tourist hotel, for the simple reason it’s full of company meetings , seminars and training courses for outside companies who let their staff run wild in the place and cause all sorts of disturbances , even one night they had a party for students complete with thumping music and fireworks with no regard for other guests. We paid 60,000 INR per night for 21 nights, on our arrival at 4:00 am we were told by a very aggressive receptionist from Shimla that we didn’t have a room because our check in time was 2:00 pm , I explained we were flying from the UK at 2:00 pm and couldn’t be there , having paid for 3 weeks accommodation including breakfast we were told there wasn’t a room available but we could sleep on two couches in the reception area or go across to the Mira hotel across the road for 1500 INR , if we wanted to go down market we would have booked it before this one. We had to leave that night after a 14 hr flight from the UK and go to a friend’s spare room. The receptionist was getting angrier and angrier so much so he wasn’t making any sense. We returned in the morning where we were given a decent welcome. The room was a good size but the bedding was poor with dirty pillows and dirty quilts. The toilet became blocked a few times , there was blistering on the walls from dampness , the housekeeping was poor and they forgot items every so much so we had to call the reception for towels , toilet rolls , tea bags , drinking water etc on a regular basis , the one decent area was the breakfast , the service at breakfast was excellent with the brilliant Lorenzo being the guy to go to , well done Lorenzo. The WiFi was particularly awful and I had to go to the reception to get connected.

The rooms are very nice and well presented, pillows are firm and lots of them everything was as it should be, the room has a safe with a free key. The air con was good and quiet, Wilma the house keeping ***ager was more than ready to help with any problems we had .⁵

Breakfast and lunch good taste,chefs and staff also good service. Very good feel with rooms and neet bathrooms,bedsheets.....this hotel is fabulous,great location,good infra and amenities,all shops nearby.

The best hotel in Calangute with the best service and amazing hospitality as well. The cleaning and the hygiene is very well maintained which is fantastic. Also, Sourav, Vilma, Sachin, Gule, A***, Amar, Ankita, Sonika and the rest of the members were just amazing. Overall an amazing experience.

The property is located at the best location, the beach is just 2 mins walk away. All the hep places are near from this property. The staff is really helpful, especially Vilma who made sure that we have a comfortable stay. We stayed for 4 days and she checked on us every day to make sure we were at comfort. We really enjoyed our stay at this property and will definitely recommend this for others. Vilma thankyou so much for making us feel at home at Kyriad Prestige Calangute.