Premier Inn Carlisle M6 Jct44

We stayed overnight recently at this Premier Inn when attending a gig in Carlisle. Have stayed at this one before, it’s handy for us as it’s close to the A7 junction and away from the rabble of the city centre and there’s plenty of parking spaces to the front and rear. Booked a Premier Plus room as at £40 for the night it was only a fiver more than a standard room. The room was clean and spacious and it was nice to have complimentary water and chocolate. We didn’t make use of the coffee machine and I was really disappointed at the lack of herbal tea bags on the hospitality tray. An all too common occurrence nowadays evidently…c’mon hotels, we’re not all caffeine *******! Just as well I’d packed an emergency bedtime teabag in anticipation. We decided to treat ourselves to continental breakfast in the morning and everything was as expected (with raspberry teabags available!). All the staff we encountered were pleasant and helpful.

This place is poorly managed and very poorly staffed. I arrived and rang the bell a total of 8 times, and eventually gave up and went walkabout to find a likely suspect. I located said person lurking in the restaurant surrounded by other customers who were all looking for service. It went downhill from there and continued with the food which was pure pap along with the bar service. Never again!

Room was great very clean plenty of towels evening meal and breakfast were great no issues at all good nights sleep

David on reception went above and beyond to help us, what a great guy. The dinner was very good and friendly staff. This is a great location to explore the Lake District and surrounding areas, we only stayed for one night but the next time we travel to this part of the country we will be using it again. Thank you David and the rest of the team.

I often stay in Premier Inns when sight seeing. They're cheap and cheerful in terms of rooms, as this one was. However, I rarely eat in one as I've always expected the bland chain menu to be a cast iron disappointment. On Easter Sunday I had no choice and was pleasantly surprised by the high quality of the food and service. My wife enjoyed the best brownie she'd had for some time. My son decided his burger was the best one of our holiday; he should know as he eats enough of them. My steak and cheesecake were both very pleasant. The service from Beth & Catalina was very friendly and professional throughout, despite how busy they were. Much better than expected!

The check in staff were utterly miserable which put us off straightaway, however staff on reception on the next shift were much more pleasant. We paid for a premium plus room Room 145 and the ultimate Wi-Fi didn’t work in there at all. Luckily we had a reasonable phone signal. I did report the Wi-Fi issue and was told there was nothing they could do. They did offer us a complimentary breakfast for one of the nights which was appreciated We were shocked when told we had to pay £10 to check in 25 minutes early it would be worth it to check in at 11.00am which is offered. The sheet didn’t fit the bed so crumpled up all the time. Evidence of lots of cost cutting such as having to request room service ( we stopped 2 nights) Outside the building is very tatty. We wouldn’t stay here again but would try one of the other Premier Inns in Carlisle. Probably the worst Premier inn stay we have had.

Enjoyed our stay. Good food, nice simple restaurant, really friendly and helpful staff (Special mention to Callum and Beth), clean and comfortable rooms, bed and pillows are definitely a highlight. Good parking. Very good wheelchair accessibility.

Myself and my partner attended for 2 night stay . We actually couldn’t believe how good this hotel was. Very relaxed atmosphere and the staff are amazing. If your looking for somewhere to stay whilst your visiting Carlisle this is place to go. The breakfast & evening meal deal is great value for money.

Great service from the staff who were all friendly especially the staff at breakfast. There was a new starter who was really lovely and friendly. Also Margaret who was signing people in for breakfast, cleaning tables and making sure everyone was been looked after - nothing was too much trouble, thank you for a great start to the day.