Carlisle Central

Brian the receptionist was incredibly helpful and kind upon arrival, the hotel is in a great location and lots of space for parking, the room was quiet and the food in the resteraunt was brilliant, would recommend to anyone staying in the area, would stay again

I am outing PREMIERE INN. You cannot check in until 3pm normally (but you can check in earlier if you shell out £10 ) however travelling from England to Scotland precludes that option. So, you can ‘t check in til 3pm. You are staying 3 nights which usually means a quiet room, leaving one nighters to rooms close to reception. Not here. strike one, first room by Reception door. Strike two. Finding water running from the base of the toilet, towards the door as you open it, and water running into bowl constantly. HOW THIS ROOM IS PASSED OK FOR OCCUPANCY IS A CRIME! Strike three. So we turn around and go back to reception. THIS IS THE BIGGY. At 3 pm all-other staff GO HOME. So, whatever your complaint - hard luck, you are stuck with it until next day. NO EXTRA BEDS MADE UP! Whatever your issue you can NOT be moved because they do not make up extra. We had a TWIN. Big deal no more ready. Passing trade?? So, we were unable to unpack and relax. Spoke to customer service. GUESS WHAT? CANNOT RECTIFY DURING STAY. CAN ONLY DEAL WITH COMPLAINTS RETROSPECTIVELY! Way to go PI. You invest our up-front money, but NO help once you have paid it and arrive, as advised, after 3pm. Staff all very apologetic, but can do NOTHING. This trip was paid for by our boys for their dad’s BIG milestone birthday. Upset, on edge. During night, the constantly running toilet gives a “babbling brook” commentary all night! No sleep. Next day. We will get you a new room. What about an upgrade to floor 2, PREMIERE PLUS? No authority says Macenzie. Customer service agrees but does not know configuration of hotel (!) so can do nothing. FINALLY room move agreed and offer to move luggage for these pensioners. So, basically one day plus, lost from holiday with upset. Clothes super creased for not unpacking on first night. Unacceptable to be made to stay in unhygienic room with toilet water leaking. Only stop-gap, putting hotel towels round bowl til morning. I have 5 days to lodge complaint, but have already done so with Keira at customer services IT CAN TAKE 25 DAYS FOR THEM TO GET BACK TO ME. PLUS, KEIRA GIVES ME CASE NUMBER SO I CAN RING AT END OF HOLIDAY TO ADD EXTRAS! Now there’s confidence in your product! I have to point out that nearly all of our previous stays at Premiere Inn have been satisfactory, apart from Restaurant, but that’s another tale. The scales have fallen from my eyes now. So, if you can, go early before the staff go home, otherwise you are stuck with your issue.

Great stop off point that’s close to the city centre. Very friendly staff that accommodated us very well. Clean and reasonably priced rooms too. Got there before check in time so went into the restaurant next door for a drink. Also very helpful staff

Used this hotel while here for a family gathering, room are great, smelt very clean and well presented. Also felt nice and warm when entering on a cold night. The team on the desk and those we came into contact with were all so friendly and polite

Room 117. Very clean and comfortable plus room. Complimentary wifi good bandwidth but only one user allowed. Had to keep reconnecting for some reason which was annoying. Main gripe with the room was the road noise which spoilt the quality of sleep. Really liked hotel and room other than wifi connection and traffic noise.

I had a lovely couple of days away. Everything was clean and the staff were very helpful. The parking was easy and I felt safe and cared for. I enjoyed the meal at the restaurant and the service was good.

Beautiful, very comfortable room. especially the bed! I had one of my best night’s sleep in a long time. The restaurant staff were very friendly and couldn’t have been more helpful! I opted for the “ Meal Deal” which was excellent value. I had a most relaxing stay and I look forward to staying here again!

From walking in and meeting Caron it was an excellent start. She was helpful friendly and made an excellent impression. The room was clean and the staff at breakfast were also great. Well done to the team