1. Trip.com did not inform you about the check-in procedures upon arrival at the hotel.
2. In terms of hotel charges, when booking this hotel, it claimed that kitchenware was provided but did not explain that extra payment was required. However, it was only after checking in that I found out that the hotel had to charge extra.
3. The hotel's online contact is confusing. There are two emails for check-in and inquiry respectively. After I checked out and paid the parking fee, the staff used the check-in email the next day to check whether I checked out and paid the parking fee. Because the check-out procedure of this hotel is to put the door key and envelope with money and then put them in the inbox next to the elevator. The incident made us nervous and uneasy.
4. The check-in procedures posted by the hotel are vague and have no punctuation marks, making it difficult to follow online. The instructions for entering the hotel password and entering the phone number on the 1st floor are unclear (instructions to press the blue button before entering the password, but all buttons are blue) , hope it can be improved)
5. The width of the bed is too narrow and does not match the description on trip.com.
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