Palazzo Graziani

Our favorite thing about Palazzo Graziani was the rooftop patio, with great views of the Duomo and all around. We were up there almost every evening to watch the sunset. Second best thing was the location, since we were headed one day to the Uffizi and the next to the Accademia. This is a fine hotel, with a good breakfast, attentive and helpful front desk, and spacious rooms.

The safety of the property was excellent. The location was excellent. The quality of the rooms and bathrooms were fantastic. The beds were comfortable and the rooms were spotless and well maintained. Having a kettle for tea was a plus. The rooftop terrace… wow, unparalleled and unobstructed views of the Duomo. But that’s not the best part… the staff is exceptional. The gentleman at the front desk when we first arrived in the morning was very helpful. We arrived well before our checkin time. We were a party of 8 so had four rooms. Only one room was ready. He permitted us to get in that room early. Leave luggage. Use restroom and freshen up. Then, upon checkout, we were struggling to book a taxi ahead of time (do your research on this - it’s a bit challenging). We needed to leave at 9:00-9:10 AM to get us to the train station. With luggage it’s a good long walk so walking was not an option. We tried to reserve a taxi ahead of time via email & WhatsApp. We were told to call 10 mins before needing the taxi on the day off by the taxi company. On the morning of they didn’t respond to text on WhatsApp and the number the taxi service gave never picked up when we called. The front desk gentleman (I wish I could remember his name) started his shift at 9. We were desperate when he walked in. He immediately dropped everything and helped us… had two taxis there within 10 minutes! He was a lifesaver!! If you’re looking for lodging in Florence… this is the place. Book it!

I accidentally left my black jacket in my room after I checked out. I contacted the hotel to inquire if there was a jacket left in my room and they replied back right away to state that they had the jacket. I could pick it up at the hotel or they could make arrangements to have it shipped. I picked up the jacket a week later once I returned to the area. Really appreciated the hospitality.

I booked a double room 7 months ago, at check this week I was given a room with a kitchen with a sign saying we touch anything in the kitchen, 30euros. Front desk coverage only 6 hours daily. After being locked out of room for 24 hours, no one answered their posted emergency phone after 40 tries and no voicemail option. We left our key in our room and because there was no desk clerk and no one answering the emergency line, we were left with no option but sit in their tiny, lobby over night where there is no furniture .Posted sign saying you arrive after 8 pm, you have to pay an extra 30 euros to check in. Manager refused to refund one nights fee even though his poorly and minimally managed business failed to have any personnel available to help us and we had no sleep for 24 hours. Customer service is zero here.

The rooms were lovely, and the breakfast room, and food selection was wonderful! The staff was very helpful too. I would highly recommend.