Relais Lavagnini Florence

This hotel is good for a few nights in Florence. The room was clean. It is walkable to the city centre and close to good restaurants. The host was responsive and welcoming.

Lovely hotel and great value for money. Our room was very clean and was cleaned for us on our second day even though we only stayed 2 nights - nice surprise! Air conditioning in the room was fab. Lots of privacy, and we especially liked the outdoor garden area. Coffee machine, milk and juices were all provided for us. The location was brilliant - situated on a quiet street only a short walk into the city centre. There generally wasn’t anyone manning the front desk, so we had to go and find the owner to check out - however, this was only a small hotel with few staff so was to be expected, and really wasn’t a problem. Don’t hesitate to book this for a short trip to Florence!

It cost a lot of money, it’s not a hotel but a hostel, and the air conditioner smells bad, the room smells of wood or paint, the price premium is too much during the peak tourist season

The person at the reception was rude. We had informed beforehand our late arrival for which he gave us a code to enter. As was the case, the code had to be entered twice, once on the main door and second time on the reception door. As it was late and dark we did not see the second code. On calling and asking him the procedure he panicked and was behaving rudely with us. We even apologized to him for coming late but still his rude behaviors continued. I am sure if there would have been a rude person on this side, then a big argument would have succeeded.

Unfortunately I cannot recommend this place. When we arrived and rang the reception, someone came after 10min on a bicycle. We were given a room facing a small and dusty interior courtyard, with very little light coming in the room. Clearly the official photos are somehow deceiving. The floors and furniture are old and not in a good sense. The door to the shower cabin was 'fixed' with a scotch tape and the water was almost cold. The only decent thing was the bed which was relatively comfortable and clean, however if there was an option to get even a partial refund upon arriving, I would have changed the 'hotel' in a heartbeat.

Friendly and helpful staff.

The host was extremely helpful and friendly. We enjoyed our stay. Affordable and close to main attractions (downtown). We had breakfast with our reservation. Even though, we arrive late he was very nice and pleasant 😊 we were able to leave our bags after check out to go seesight the city!

Cramped room, capitalising on the demand, we arrived to the hotel to a room cramped with 1 double bed and 2 single beds. This room costed €900 for 4 nights and the condition of the room were not worth that or habitable for 4 nights, so we cancelled through *********** making a complaint about the conditions of the room, but agreed to stay 2 of 4 nights and pay the rate of 2 nights. the owner knocked the door and told us aggressively to either pay the full 4 night cost or leave in that moment and pay one night. (Ignoring the confirmed *********** request) We felt severely uncomfortable and packed up and left, paying what we owed. We amended this on *********** ourselves and it was confirmed that it had been changed as we worried we could be robbed. Next following day 8 payments transaction were made by the hotel ranging from €250-€18 looking for money from us. FOR NO REASON IT HAD BE CANCELLED ON ***********. Luckily there was nothing in the account and no money was taken. Awful attitude from receptionist. Literally thrown out on the streets with no where to stay at 7pm.