Homewood Suites by Hilton Galveston

Arrived around 9pm and was met with a lukewarm reception. We were not welcomed as Hilton Honors members until he gave us our room key. We were not given directions to the elevator or our room. The floor that our room was on smelled like someone was cooking fish all day!! Our room was well-worn, actually pretty beaten up and not the cleanest. Breakfast was typical, except for the spoiled milk!!! Again, most of the staff was not helpful and seemed fairly apathetic. Not a good experience.

I would have loved to have given this hotel a great review, but we didn’t even get to stay and spend the night. Firstly, upon arriving (albeit early before check in) we waited 10-15 minutes at the front desk before one of the 2 people there even acknowledged us. Instead of being greeted, we were bluntly asked “are you trying to check in? Because there won’t be rooms ready until later.” Understandable, as many staff couldn’t make it in due to inclement weather. But we were made to feel like an inconvenience for even being there. Sadly that’s not where the problems ended. We were finally able to check in around 3pm, and almost immediately upon arriving inside of our room, we noticed that the water was not working. After speaking with the desk, we found out the entire hotel was without water!! First we were told it would be back in an hour. Then five more minutes. So we decided to go grab dinner around 6pm, assuming the water would be back by the time we returned. Upon returning at 8pm, we found out that the water still hadn’t been fixed!! That’s at least 5 hours with no working water or facilities. Now I understand that things happen outside of anyone’s control, but it is unacceptable that the hotel was not informing people of the situation or trying to make any accommodations for the inconvenience. You can’t keep a hotel open with no running water. I felt sorry for the poor front desk employee that was left alone to deal with unhappy guests while the manager left.

The hotel ad did not mention a $20 fee for parking and the front desk attendant was brash.

Check in was at 4pm but they were able to accommodate us earlier and were super sweet about it. The room is super clean and they have all types of supplies within, like stove, cups, plates, dishwasher, fridge, microwave, etc. Has been a great stay so far and its only been day 1.

The front desk staff could stand to be more inviting. But, the hotel was in great condition and the location is great as well.

Check in was horrible but that was because of a third party site I paid through. After a half hour (at 12:30am) of the staff getting the run around from said site, he told me to go ahead and go to my room and get sleep and come down in the morning to figure it out. I did and he called my room at 7:30am to say they had figured it out and I didn’t have to worry about it. He could have made me wait until it was figured out or refuse my stay, but he went above and beyond. The rest of my stay was uneventful, peaceful and wonderful. This hotel is about 2 minutes from my daughters apartment and I will definitely use it the next time I visit her!

The room size was amazing and the bed was very comfortable. The breakfasts were good, with multiple choices in food.

All good except that only one elevator was operational during our stay. Understand things can't be repaired quickly but still slightly annoying. May have been more understanding if I had been told when I checked in.

Very nice stay. Quick entry, clean and comfortable room. Room overlooked the ocean and RV park Bed is comfortable.