Old Quarter Hotel 1961

The one star is for the bed, which was comfortable for sleep. To explain the review title: 1. No communication from staff, after e-mail contact with reception. 2. No welcome to the premises or any explanation of rooms, facilities or issue resolution. 3. Incorrect small and dirty room initially allocated. Needed complaint. 4. Second room had a dead / inoperable TV, a dirty fridge with a cockroach inside, no lighting in the bathroom area, bar a plug-in light bulb. Clearly a safety hazard. Another complaint. Nothing done to correct any issue, despite 5 days’ stay. 5. The floor was full of dirt, old hair and other debris. Another complaint. Floor finally cleaned on Day#3. 6. The ‘service’ was dependent upon complaining to the front desk reception ‘manager’ . No initiative from staff to please. Even toilet roll and a tea cup had to be requested! An absolute disaster of a ‘hotel’, which I would not recommend to my worst enemy, let alone relatives, friends and colleagues. There are far better stays and this place gives Hanoi a bad name. Steer very clear of the 1961 Old Quarter Hotel.

We had booked a “deluxe double room with window”, when we arrived at 11pm after travelling back from Ha Giang Loop they told us our room had a water problem with the shower and so they have moved our room for a little cheaper, however, this new room doesn’t have a private bathroom it was across the hall and was shared. When we asked to see the room first before agreeing to stay in it we heard a man in the next room complaining that there wasn’t any water in that bathroom either. He said he will have the shower sorted by 7am for us as we had to leave at 8:30am for a flight. We agreed to stay as it was so late, however when we taken our bags up and sat on the bed we could feel all the metal springs by hand!!! We used the toilet and the water had ran out so we couldn’t flush, it was getting worse!! It also smelt like cat urine everywhere!! We agreed not to stay here as it’s the worst place we have EVER stayed & we do a lot of travelling!! So we walked out and found a hotel round the corner who have a room for us. So glad we made the decision, breakfast included, taken our bags to our room, looked after us and taken us to the airport for a good rate. This hotel was called JaCosmo hotel & spa - more expensive but had a wonderful sleep and a lovely hot shower!! Brian on the front desk was very helpful to us and thanks to his late night team who got the room ready for us after midnight!!

My family and I never have been to a hotel this horrible before. The staff is rude and didn't acknowledge our booking until we show up the booking on app and pre payment. The rooms conditions are no where near what they describe. It has horrible molds and mushy smell. Dirty in some places and seems like they barely take the cleaning serious. Please be aware and do not choose this place.

We came into Hanoi and booked this hotel on 1/3/2023 . DONT COME HERE . Completely put us off our first night in Hanoi. We had paid prior to Arriving and they could not find our booking after some time of trying to show our paperwork they finally gave us a key . The room was so dirty we never used the bathroom, did not want to even sleep on the bed . No water was provided. Couldn’t wait to get out of there . Spend the money and go to a better hotel .