Sheraton Jacksonville Hotel

Very nice hotel. Convenient from major highways and love that it's very pet friendly - with no extra fees!

Great staff. Only place in Jacksonville open for dinner on Christmas night. Noel was the only waitress working on Christmas night did a great job working alone waiting on a ton of tables.

First trip traveling with 2 dogs. The hotel staff is very welcoming. Quiet and clean. Close to shopping and dining.

Friendly front desk. Beautiful decor for XMAS. Nice shampoo and body wash for guests. Bed not comfortable. Paper thin walls. I was up all night with people talking and walking to and from elevator. Make sure you aren’t ext to elevator. Someone’s alarm went off constant next door from their phone from 5 am to 9 am. The curtains don’t shut all the way so sun came in super early.

Good property in a good area plenty of restaurants and other things easily accessible. Clean room and bathroom, comfy bed,

Really nice overnight stay. Convenient to St. John's Town Center. Room was clean and comfortable. Staff was very friendly and accommodating.

A comfortable bed and a great shower can make or break a hotel for me. The bed itself was comfortable, but the pillows were not. We had arrived after 10 pm and once we got settled in the room, and ready to go to bed, I noticed the pillows were very flat. I like a much firmer pillow, so I called the front desk at about 10:30 and asked for replacement pillows. By 11:00 the pillows had not arrived. I was waiting around for them so I could go to bed. I called the desk again and told them to never mind so I could go to bed. The walls are very thin and we heard the people next door to us until late at night just talking. The next morning when we went to the Continental breakfast at 9 am, we waited to be seated and finally asked the front desk if we were supposed to seat ourselves after not seeing any wait staff. Most of the food offerings were empty with no refills in sight. It took a while for a server to come and get our drink order. It was Thanksgiving morning, so possibly they were short-staffed because of the holiday. The food they served was not that great and my husband could not even drink the coffee it was so bad. We ended up going to Dunkin's. At checkout when I told the front desk clerk about the pillow situation, he offered to give me bonus points on my Marriot Bonvoy account, which I thanked him for. I've yet to see those "bonus points". The good parts of the hotel is that it is located in a great location, and the shower was pretty good. I liked that it had shampoo/b

I loved the fact that the hotel wasn’t away from a lot of things , it was in distant to shopping centers and the town center. The only thing I didn’t miss was in my opinion the room had a funny smell when I first walked in , but it could’ve been because my room was next to the smoke coming off the building. Other than that I rate it 10/10 would definitely recommend to others.