Svalbard Hotell | the Vault

Great location, facilities, staff and breakfast buffet. Lobby fireplace and good wifi 

We have booked our trip for April this year. However, due to the unforeseeable circumstances of the volcano eruption from Indonesia late last week, our flight was cancelled by the airline. And it was two days prior to our arrival. Therefore, we have no choice but to contact the hotel immediately and re-arrange our trip to Svalbard. Qatar airline was amazing! And they have successfully adjourned our booking to October this year (with minimal charges incurred only). However, we were a little disappointed with the Vault’s arrangement. We have immediately contacted the vault when this happened via phone, and the gentleman was extremely helpful and say this is duly noted, however advised us to email the hotel inform the situation and hopefully, we might be able to make an arrangement and delay our booking in October. So, we did so, we have sent numerous email to few email address, including the sales team person that we have contacted all these while. And guess what, at first, they’ve said they have not received the email. (Which I have proof that we have tried our upmost effort to inform the hotel with the situation) And second, advise us to claim from the travel company and due to non-received of email, and the person we spoke to, do not work in the weekend? (Our booking originally was from Sunday to Wednesday) Basically, that’s our sole problem. Worse, if we would liked to book in October, we can pay the FULL package amount again. Thank you the vault, but I do expect better than this.

Our room at the Vault was extremely clean and comfortable. The beds were a nice reprieve after a long day of expeditions in the the area. The main pedestrian area of Longyearbyen is at most a 5 minute walk away. The staff is friendly and helpful and the breakfast selections were decent.

Very nice staff. A wonderful retreat with a good warm shower that is very relaxing after a day in the Arctic air. The hotel has a cozy breakfast room with fresh fruit, smoothies, and, I believe, fresh salmon. The hotel also sells souvenirs, which I thought were very nice.

Nice clean rooms and a cozy atmosphere. Location was excellent, because the supermarket and all other main attractions in the city were just around the corner. The staff was extremely helpful and nice! My room was warm and quiet. The only drawback for me was that the table in the room was too small and I had no place to put my stuff.

Excellent stay when visiting Svalbard. Directly across from main shopping and eating. Wonderful, friendly and helpful staff. Great breakfast and great option for dinner