Guest User
January 7, 2024
Thanks for a great room and friendly service. It was a welcoming and clean environment. From concierge to front office and housekeepers. Loved the service. However, then we went to the street bar and pool. Unable to charge back you our room, which makes it difficult when you are swimming and don’t want to have any valuables. Service was poor with many orders getting mucked up and the music was to loud and hard to talk to friends let alone a young Family. On the 2nd occasion we opted to eat at the more subdued Sa-La Jean restaurant, but were told we couldn’t sit there as there was no staff to look after us, so we headed back to the loud street bar. More mistakes on orders. I even ordered a burger and was told 1/2 an hour later that it wasn’t available, not straight away like it should have been. The server and then f&b manager were rude and didn’t seem to care about the mistake. I went hungry that night disgusted. A Thai friend did complain to the duty manager and after much discussion and a discount was given for the night, but really dampened our stay.