Kelly Charisse
October 17, 2023
This hotel provided most necessary accommodations for an extended stay with the exception of an oven. I was misinformed when securing my reservations. I was informed that the room included a fully functional kitchen. A fully functional kitchen includes a cooktop &/or stove. The microwave should be replaced w/a conventional oven. This will allow quests to prepare meals. Overall, the staff was exceptional, kind & courteous. My husband & I are OCD, therefore we truly appreciated the cleanliness of the facility. Most disappointing, was the pool section. The design of the hotel offers a spacious & attractive seating area near the main entrance but fails to display an elegant, stylish, & relaxed spacious ambience setting in the rear. A portion of the space provides two tables & a few chairs surrounded by a gate. The square footage of the pool consumes most of the area. Most guests visiting from chilly/cold climates look forward to relaxing near the pool. Only 2 washers & dryers are available. One of each was not in service and there was a long wait for availability. Recommendations- No shuttle service to airport & amenities 7/8 away, breakfast should be extended to 10a & the partnered restaurant (menu is provided) is not reliable. My order was placed at 2:55p. My order had not arrived, so I called for delivery status at 3:30p. I was told, the driver left 10mins prior. He finally arrived at 5:15p with a semi-warm pizza. it was not accepted. I was forced to find dinner that night.