Verified traveler
November 18, 2023
This was objectively the worst stay we've ever had. Hotels ended up refunding our stay + paying the difference for the last minute hotel we needed to book.
The office does close at 11pm despite conflicting information here that it's midnight - they will be gone by 11pm and then you need to call off-site security to come let you in (took us ~30ish minutes). Once we got in the room and settled, the smoke detector started going off and there was no way to get a hold of any hotel staff, even using the information Hotels had which should have been a 24/7 line.
We switched to another hotel for that night. When we returned the next day, it took an hour to get maintenance to our room for the still beeping smoke detector around noon. We also realized our room had a dirty bed, flickering lights, no tv service, one plate and set of utensils (the kitchen was why we booked here), and a nauseating smoke smell (despite being a non-smoke hotel). We ended up changing rooms while they worked on our original.
The new room had nothing in it for the kitchen and was dirty (sticky stuff on table and floor). I asked for kitchenware and the coffee maker from the first room along with cleaning supplies - was met with a smirk like I was asking for too much, and received the kitchen stuff but no cleaning supplies. A few more hours in the new room and the smoke smell was getting to us and we just had to leave - so we didn't make it a single night of this one week stay.
Not worth the cheap cost.