Four Points by Sheraton Puchong

The lady at the reception was very kind and friendly which built a great first impression. The early check-in provided was the second thing that made another good impression. Sadly, my initial goods impression has been totally spoiled based on the following matters related to the unsatisfactory level of hygiene and maintenance: - The two bottles of water provided (or at least the one on the right side shown of the photo) were/was dirty with brownish red stains on the cap as shown on the photo (reference photo 1) and the bottle itself unpleasantly sticky. - The towel was dirty too (reference photo 2). - The length of the beds is rather short (200 cm), in comparison to other hotels (located not so far away from the hotel in question) in the same category and same price range where the length is 210 cm. Considering that the pillow having 50 cm occupies 1/4 of these 200cm, the remaining "usable" length of 150 cm of the bed, might not be sufficient for everyone. - Surprisingly, the length of the bedsheets was even shorter than the bed (reference photo 3) or the bedsheets might have not been properly placed (I am not sure as I had no wish to check this for hygienic reasons) but in either way both things are rather unacceptable for a 4-star hotel in my opinion. - The main part of the room (the room excluding the entrance area) was rather dark in the evening as the light in this part of the room comes just from the two humble night/reading lights next to the beds. Aside from the low lighting, the switches of the two night/reading lights were not even tightened with nuts, but with nylon cable ties as shown on the photo (reference photo 4) that allows the switches to float when you touch them, that doesn't produce the sense of turning the light in a room of a 4-star hotel, but more like the sense of turning the light in an unmaintained caravan that was placed for sale because of the lack of spare parts for this model. - The furniture and especially the desk was unpleasantly scratched and stained (reference photo 5) matching the overall level of maintenance described above.

Room 1215. Room was clean as usual however the shower room door couldnt be closed fully, water splashed out during shower no matter how careful. Whole floor mat was soaked in water & floor became slippery. Reported to reception hope its fixed for the coming guests.

Distance from KL center, however there are a lot of restaurants and pub around the hotel, very convenient Link to airport and other places

It was my first time staying with Four Point. Although it says it classify as a 4-star hotel however I think is slightly lower than a 4star as it’s kinda rundown. The hotel would need a refurbishment.

Suitable for business travellers, if u prefer shopping not advise-able. Easy to buy around hotel, convenient stall within walking distance.

*Convenient parking. Using TNG card enter in & when out pass to reception waive will do. *Reception manners, friendly & nice. Perfect! *This hotel is extremely pleasant, clean, and a  pleasure in all aspects.

Fast check in. Nothing to complain about. Nearby business area. Easy to get everything. Only 4 star hotel in Puchong.

Booked for my supplies. Breakfast look good. Front desk good, especially a Malay girl can speak mandarin. All the staff have good manner.

Convenient location, many good restaurants nearby. Check in staff had been helpful as well