Residence Inn Rochester West/Greece

I like my stay very modern rooms excellent staff and service nice free breakfast options and nice pool area and spa tub excellent place to stay if you traveling thru Rochester area or just for celebrate a special occasion

We had a wonderful time. All the staff was courteous and friendly. Breakfast in the morning was excellent. Would definitely stay here again and recommend this hotel difference and family.

We were several family members (21 in total) venturing to Rochester, New York for a Christmas Gift experience, visiting the Strong Museum. We came by car from Canada to spend the weekend together and enjoy what we hoped, would be a memorable moment. The Strong Museum was amazing! I recommend you go if you get the chance. The Residence Inn by Marriot, unfortunately did not hit the spot. Desk personnel were extremely unprofessional and lacking in every way. We had to request and remind them that bed linen was not provided for the pull-out couch, and that plastic covers on the mattress had not been removed. Nice that they were new, but really was that our job? They didn't even bring the linen to our rooms. We had to carry 6 room loads of linens through the hallway by ourselves. There was no restaurant....even though the website specifically says there was. Rooms were spacious and newly renovated, but it didn't make up for the next big disappointment, which was the pool. Upon entering the pool area, there was a heavy chemical intoxication. The chlorine hit you and before long, (and I mean within 10 minutes), your eyes were stinging and you felt like you were going to cough up a lung. We advised the staff, who basically looked at us like they had no idea what we were talking about. We mentioned it again the next day, and was advised that there had been only one other complaint, and that the chemical levels were fine. Just recently saw that a visitor on the same weekend has made a

I booked a room on a cold NY Friday night for my children to be able to enjoy the pool and hot tub. I arrived at around 8pm. As we arrived to the pool area there was a very strong odor of chemicals and it was very hot. We were not in the pool for more than 5 minutes when a woman fainted in the pool and we were then asked to leave as the pool was being closed as well as the hot tub. When I asked the staff why we had to leave they stated there were far too many chemicals and this was not the first person who fainted. Not only was it unsafe but the only reason I booked the hotel was for the pool and I called ahead of time to confirm it was open to only get there and not be able to use it. My kids were so sad.

Close to airport, studio is way to go and hit the grocery store. great place.

On the east coast for a wedding. Stopped at Niagra Falls and on to MLB Hall of Fame before gojng to New Jersey.

Staff was attentive and customer service was A1. The updates to the suites are beautiful. I enjoyed my stay

I stayed in a accessible room. The bathroom needs towel bars and a counter to put stuff. Shower was way to small to sit in. Very hard to shower in when you can not stand. Also it would be nice to have hooks too. The toilet was too low for me as well. Quite a challenge to go down on to use. Otherwise friendly staff, room was clean, nice kitchen, and room was huge as well as the bathroom. The pool was too cold and water was very murky too. I only used once.

Quiet hotel with great facilities. Great free breakfast and comfortable bed. Loved our room and would definitely recommend!