Guest User
January 29, 2023
First of all, when I arrived, I had to wait more than 5 minutes outside the hotel door to be greeted at reception after phoning them!
There is always only one towel in the bathroom without an unclosed shower mat! When I get out of the shower, my feet stay soaked on the floor!
The next day I called the front desk to get a bill for my room. I still had to wait more than 5 minutes at the reception!
The height is that the day before, when I arrived and despite the confirmation email from the hotel, after booking on your site, the receptionist could not find my reservation. I showed him the hotel booking confirmation with references. I explained to him that this was not going to affect, I hope, the recovery of my deposit on your site. Indeed, the reception had assigned me another room, so it could very well be considered that I did not show up at the hotel with regard to my initial reservation. So I made a complaint to the hotel so that they find my reservation and do not consider me absent! To be continued...
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