Hotel San Miniato

I rate two stars because it is definitely not a four star hotel as it is as advertised. The rooms need refurbished, the hot water is barely lukewarm. It looks much better from the outside than the inside. The staff was friendly and the breakfast was pretty good.

My wife and I stayed here during our hike on the Via Francigena. The town is charming and the hotel lobby was very nice. The room was fairly large as was the bathroom. We had a problem with the toilet....it kept running and running. My problem with the hotel is how they handled the issue. It was clear that the broken toilet valve was a known issue. There was a sign taped to the wall that he been there for quite a while. When I called the front desk to report the issue, she said "yes, I know what the problem is. I'll come up and fix it." She beat on the valve or a few minutes and got it to stop. I asked what we're supposed to do when it happens again and her response was "keep a positive attitude and hope that it doesn't happen again." I'm a pretty positive person, but this seemed to be a poor solution. The manager then showed up and was very condescending and insulting. I felt badly for the front desk person (Ilaria?)....it seemed like she was at her wits end and was a bit frazzled . The way the manager handled it made a fairly minor inconvenience into a much bigger issue. I'll spare you the details, but the manager continued to be an a** for the rest of the interactions we had with him. Their hotel sign and their website says they are a 4-star hotel (Trip Advisor calls it a 3-star, which is more accurate). I could be a much better place if they had better management. The location was very good and the food was OK. Unfortunately there are not a lot of other hotel options in San Miniato. I'm sure your stay will be fine as long as you don't have any issues that require assistance from the hotel staff.

We visited this hotel as our first night before starting the Camino Via Francigena (short). The room was ok, the setting great and the dinner and breakfast were good. The hotel has great potential, but it needs snd upgrade and it needs to upgrade it’s service. We were the only people having breakfast and the staff member made a point of keeping an eye on us. So much so that It was uncomfortable and I was sure that they were checking up on people steeling food! Seriously, if this is a problem you are attracting the wrong patrons.

Staff were unfriendly and unhelpful. The jacuzzi was closed and we were told it would take 2 hours to prepare by one member of staff who was contradicted by another who said 24 hours (we were only staying 1 night!). Hotel was shabby and sometimes broken eg shower although staff claimed it was OK at first!

We originally selected this specific hotel because it was advertised as having a Spa and wellness center. We discovered upon arrival that the wellness center only opens in winter. The only spa facility was a very small spa on the mini patio to fit 3 people max and anyway was always busy. The facilities were not at all up to standard for a 4 star hotel: the Wi-Fi didn’t work most of the times, the toilet seat was broken, the room door wouldn’t close properly, parking not sufficient for all guests. We will definitely not be coming back.