Sanya Haitang District Hotels

Grace did a great job as butler for our stay at Atlantis Sanya Hotel. We are very happy with her service. Hotel amenities were fantastic, and customer service went above and beyond when we had issues with the air conditioning in our room. We will certainly stay again!

We stayed 3 nights in Sheraton with kind support by manager, Nico. Before check-in, she called me to confirm special requestments, and, while we were staying, requests of my family are well accepted. Especially, when temperature of the room was not easily controllable, Nico confirmed an other room to move as fast as she could. I really appreciate her. 3박 하는 동안 Nico 라는 분이 전반적인 사항들을 잘 챙겨주셔서 잘 지냈습니다. 특히, 체크인 했을때, 방의 온도 조절이 잘 안 되었는데, 옮길 수 있는 방을 빨리 알아봐 주셨습니다. Overall, All breakfast and Barbecue in Sheraton were so good. There are a lot of restaurants near Sheraton. Pools were so much fun for children.

I wouldn’t stay here again. It’s not worth it. In my 5+ years of living in China and using Trip.com, this is the first time I’ve ever written a poor review. I should start by saying that the staff are incredibly courteous, just mostly incompetent. Out of the staff, there was only Vito, who was kind and prompt with check-in and follow up. Everyone else who works there of course has a very difficult job, and while they had a few mistakes here and there, I understand that 端午节 can be a very busy time of year. In those cases, the manager Brian was very kind to try and help resolve them. However, overall the hotel has policies in place that are just unacceptable. Firstly, after checking in I was told that there would be a music festival happening right next to the hotel. So for 2 days, I had to listen to nonstop EDM through the afternoon and night. It was so bad that my room would literally vibrate with the music until midnight. If I had been warned of this ahead of time, I would have chosen another place. But instead they chose the sneaky route and did not say anything until I had already paid the deposit and was in the room. So shady. Secondly, Trip.com lists this place as having an “exclusive beach area” but there was nothing of the sort. There IS a path to the beach, but on the way there you will come across a sign that says it is in no way linked to Shangri-La. There are a small amount of beach chairs out there, but again, they say this isn’t their property so I was worried the whole time that I was intruding. In addition, it’s still quite a bit of a walk, so remember to bring all your own things (water, towel, snacks, etc) because getting back to the property will take some time. Also, the area does not permit swimming. That is of course something they cannot control, but if you are hoping to swim in the ocean, this will disappoint you. Thirdly, breakfast was a mess. I am fully aware that things are different over a holiday, but they couldn’t fit everyone in the restaurant so they had to set up an additional “breakfast area” that had about half the choices—and then shove you away in this little crowded ballroom. I learned the second day that there was a patio option with no wait, and I actually had wanted to sit outside anyway, but no one told me this was available. Even then, I had to ask for my own cutlery (they gave me a children’s set), they did not wipe down the tables, and no one paid any attention to me until I finally showed some frustration. Fourth, the place is very much geared towards families. This place has the most “children-friendly” resources out of every Sanya hotel I’ve stayed in, and if you are a parent this is of course great. However, if you are looking for a quiet retreat, I recommend you look somewhere far far away. For my entire stay, I had to deal with screaming kids and their louder-screaming parents (two families got in a screaming match at the pool, and no one did anything except stare). It is definitely something to be aware of when planning your stay. Honestly, I wanted to spend as little time at the property as possible. It was just too frustrating, too loud, too disorganized, and a waste of my money. This place is taking advantage of the name “Shangri-La” to overcharge you.

At Westin Hotel in Haitang Bay, Hotel housekeeper Damon added Wechat to help arrange rooms, went to the hotel to help check in, introduced hotel information, booked airport buses, and served very enthusiastically. The hotel's river pool is worth signing in, can canoeing, adults and children can play, very fun. Next to the hotel is the duty-free city, where shopping is convenient, walking can be reached, very convenient, but also by ferry to the side door of the hotel, the overall stay is satisfactory. 海棠湾的威斯汀酒店，酒店管家Damon添加了微信，帮忙安排房间，到了酒店帮忙办理入住，介绍酒店信息，预约机场巴士，服务很热情。酒店的河道泳池很值得打卡，可以划皮划艇，大人小孩都可以玩，很有乐趣。酒店旁边就是免税城，去那里购物方便，步行就可以到，很便利，也可以坐摆渡车到酒店侧门，整体入住满意。

Sofitel has outstanding facilities. I selected the hotel specifically because of the activities that are build around younger children 4-9 yrs. There is a daily schedule for kids including cooking, go kart introduction sessions, foam party at the kids pool. For the fancy things you will have to pay e.g. Kayaking at the pool. We had a room with direct pool access which was the most used feature of the holiday by the young ones. The are several pools including an infinity pool closer direction beach. No swimming area at the beach. So don’t expect a dip into the sea. We stayed either at our room with direct pool access or at the main pool next to the children’s play and pool area. Three slides at the kids area including one with tubes only for children) Breakfast is excellent! I blame it for gaining weight. Plus you can get food till 11am. Big plus The restaurants at the hotel are very good. One Thai and one Chinese. But not really an every day option for me. Basic dishes start at ard 100 RMB and a Beef Curry ist at 170 RMB. No IPA or Craft beer on the beer list. Location is “only” 4 out of 5. There’s nothing within walking distance of the hotel. No restaurant, no bar or anything. So if you wanna go anywhere plan 30-60 min commuting by Didi / Taxi. Overall a fantastic stay and a big thank you to Nikki. She did a great job as experience manager at Sofitel and is a huge help if you are struggling with Chinese topics.

Our trip to Hainan was incredible experience for our family. It could have been troubled so badly due to covid19, we got provided the best service from employees in JW marriot from check-in to airport after check out even. We would like to specially mention thanks to Alex and Cassie who supported and provided best services with warm heart. Both helped in realtime by we chat and support for PCR TEST and ride for hospital even. Thanks to their effort, our family had fantastic memory.

This hotel is absolutely amazing. The service was great, professional and personalized. I would come back to the room after a day out and their would be water by my bedside, lights dimmed and curtains closed. The food was amazing and there are alot of restaurants nearby. This hotel is right next to the cdf duty free mall. A huge thank you to Miki for her assistance and wonderful service during the stay.

Let's start with the positive, the pool is amazing, and the service was good. The hotel grounds are well-kept. The navigators (concierge +) were able to accommodate our requests and were at the front desk to answer most queries. Food and service at the Thai restaurant (Star Fish Market) were good, but not quite sure why a slogan is pasted, at eye level, on the windows/doors obstructing the view of the beach when seated for dinner. Red Star Cafe All Day Dining restaurant was only open for breakfast. Breakfast was ok, the restaurant was very busy and dishes were Chinese cuisine forward. Star Fish Bar was closed, also the swim-up bar. Spa is closed.The lounge/lobby bar was not inviting and had barely any guests during our stay. Having four soft-toy vending machines and a sausage stall at the entrance does not entice guests to relax and enjoy a drink. For us, it was a comfortable base to explore the rest of Sanya from.

There are 13 of us and we booked 7 rooms in this B & B. The location is excellent and within a few meter from the sea. They have a few designs for the room, the rooms are clean and tidy with all the basic necessity. The staff are warm and always with a sweet smile. The only set back for this hotel is it does not have a lift but this does not prevent them for providing you a good service. All the luggage are brought to your room when you check in and down when you check out. I was staying on the 5th floor, there was a night where we asked for ices on two continuous occasion, their willingness to serve you is reflected on their smiling face. After checking out, I realised that one of my package did not reach me and was still in village courier service center, I seek their help to go to the center to collect the package and courier it back to me, the package is already in my procession. On the day when we checked out, as an appreciation to the guy who has been running up and down the hotel to provide us the service, I offered him a RMB 100 tip and he refused to accept even I insisted, his response was it was their responsibility and obligation, also thanking us for choosing to stay there. I will not hesitate to stay here again on my next trip.

The special cocktails at the sea salt bar in the hotel are very delicious. They also gave us a snack platter. Because it was the engagement anniversary, they upgraded the heated pool room for free. They also gave us a five-inch fruit cake. The pure animal cream is delicious. The hotel buffet breakfast is rich and the beef is huge.