Grand Hotel Flora

0 stars if possible! In our opinion, the hotel is not safe from theft. We left a wallet with money out on the table when we went down to the pool. When we returned, the wallet and money were missing. We immediately reported this to the front desk, but they were dismissive, claiming a Manager was not on site, and telling us to wait until the next day. The next day, someone came to our room and confronted us about the theft with housekeeping present, saying the maid did enter the room but it was "impossible" that she stole the money, since she worked there for 10 years. We felt unsafe that this conversation was initiated with her present. We noted that there was no "do not disturb" sign, and we had no option to deny entry to the room while we were away. After this incident was dismissed, we went to the front desk to try to communicate, but we were told there was no proof of the theft, and nothing they could do. The staff seemed totally uninterested in assisting, and their callous reaction made us feel it was not an uncommon incident. We filed a police report, but in our opinion, the hotel should have been much more concerned with our report and making things right, as we believe the only possible explanation is the item was stolen by hotel staff. Following our experience, we found multiple other reviews mentioning theft and mirroring our exact experience. The hotel looks nice on the outside and is well located, but we feel it is not safe.

At first we were very happy with the property pool was still open bar was open hotel was nice , but the next morning we left our room for 15 mins for the complimentary breakfast and we returned to the room with the maid inside we left and let her finish . When we returned I looked around and noticed 70 euro missing from my wallet which I had left thinking 15 minutes to the breakfast a floor down was a safe bet in which I was wrong . Confronted the maid in which she said no English and the front desk didn’t seem to care about my complaint either . Don’t trust this hotel or their staff after a quick google search I found a dozen complaints about thefts during breakfast from their cleaning staff .

Older hotel with fabulous 60’s decor. It felt very much La Dolce Vita Mode! Pool area and outdoor dining excellent. Room large and comfortable. The hotel is a 10 minute walk to the Old Town and 5 minutes to Train Station and buses, so very well located. Reception staff were very helpful with our booking amendments.

A very nice traditional Italian hotel, very helpful staff, pool and bar were good to relax at after a days sightseeing, breakfast at the top of the hotel with lovely staff and views set you up for a good day. Easy flat walk into the centre in a few minutes. The room was traditional with a lovely balcony and a nice touch was a fridge . A very enjoyable stay.

We decided last minute to stay in Sorrento and found this hotel.. the Bedroom was perfect and had a great king bed, also It had ocean view and even the Vesuvius. Staff was nice, perfect for what we needed, we were very tired and hotel is nice and clean...