Sousse Palace Hotel & Spa

The only advantage of this hotel is the location, but considering the number of disadvantages it has, I do not recommend anyone to book it. The rooms were dirty, cobwebs on the walls, the same in the corridors, I had three huge cockroaches in the room! The plates and cutlery in the restaurant were also unwashed, the tablecloths had stains from previous guests, the food was monotonous, practically the same every day, bland and not very tasty. The ladies at the reception were not very nice, standing there as if they were a punishment. A beach full of pets and other garbage. I honestly don't recommend it.

We stayed 1 week from 7th to 14th October 2023 as a couple on ground floor room facing the pool. Best things: The hotel is well placed in the centre of Sousse. Plenty of restaurants, shops and market. They have their own private beach with 2 guys as security man. Plenty of sunbeds on the beach as well as near the swimming pool. They have a heated pool indoor which is not heated. Hotel was clean and not overcrowded. Our room needs updating as the bathroom is in very bad state. TV did not work for English channels and we never used the TV all week. Our room safe was not working so they changed it for another. Fist night we arrived at 10 pm and there was 1 small bottle of water in our room. I requested for a kettle and extra bottle of water. Kettle was delivered but their was not cups, tea/coffee, suger so I had to ring again which was delivered nearly an hour later. They gave us cold sandwiches on the first night nearly an hour later. Worse things: Reception staff have difficulty to understand English. Restaurant staff behind the counter making eggs, pancakes etc are not friendly at all. They seem to ignore guest when we want to order and specially the big guy and the short lady near the eggs station are chatting away in their own language non stop. Comparing to other hotels we have stayed, they need to train their staff to be helpful, have a smile (which cost nothing) and acknowledge guest. Other staff naming them Muhammed Ochera, Helmi and Nabil who looks after the tables were very helpful and smiling. The chap looking after the sunbeds and matts near the pool is either chatting away on this phone or with his mates. We and other guest had to help ourselves to open the umbrella, fetch matts the sunbeds. We noticed that if you do not speak their language, French and or Arabic and you will struggle. Meals where almost same on most days and left overs food heated again and served on next day. They need to change menu and have less but fresh meals. Overall, I would say 50% was OK to stay at this hotel.

Hotel is very nice ,close to the beach ,food is very good , pool and drinks also very good . Good experience for me . During my recent stay at Sousse Palace , I had the pleasure of interacting with many people who displayed a level of professionalism and kindness that exceeded my expectations. Thank you for making my stay so enjoyable. A big shoutout to Ahmed Mahjoub for their incredible service and kindness. He exemplify professionalism and his warm hospitality added a wonderful touch to my stay and making it truly memorable

The hotel is really nice. Very clean rooms, nice staff, great localisation. Next to hotel is beach with private zone only for hotel guests and with brilliant security. What I could improve is more glasses and cups in the bar, better equipment in the bar (e.g. the whisky is out a little bit too early, cola and sprite was finished too early once as well). Next to this I can’t say anything bad about this place. European people are very welcome here. I would like to mention some people from the staff. It was pleasure to stay here thanks especially to them: Ahmed Mahjoub, Mohamed Capitaine (Thomas Shelby), Nabil (waiter in the restaurant). Best regards, see you!

Excellent value for money, perfect location in the town centre for walking to all sites and both train stations. Good wifi, good variety at breakfast and helpful staff. Had a nice view of hotel pool and the sea from my balcony. No issues at all.