I had requested a room on the first floor. I entered those notes in my reservation when I booked online and I had called a week before and spoke to the manager who said he can add it to the notes. Well we were on the second level meaning I had to carry a crib upstairs which I was trying to avoid. My complaint is that I did everything I was suppose to do on my end but the hotel manager didn’t do his. The room itself was OK. Needs to be updated. There were permanent stains on walls, tub and sheets. Staff was friendly. The young man that checked me in was kind and friendly. He apologized and even showed me the screen where the “notes” should have been. The parking lot is spacious and the pool is small but none the less refreshing. Didn’t really see homeless people hanging around during the day. Maybe one or two our entire stay which is to be expected in a big city. Overall I would stay again. The price is decent and you get what you pay for.