Clarion Hotel Aqua Lagoon Waterpark
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in West Springfield

Clarion Hotel Aqua Lagoon Waterpark

Health Protected
1080 Riverdale Street, West Springfield, Massachusetts, 01089, United States
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Ideally located in the prime touristic area of West Springfield, Clarion Hotel and Aqua Lagoon promises a relaxing and wonderful visit. The hotel offers a high standard of service and amenities to suit the individual needs of all travelers. Service-minded staff will welcome and guide you at the Clarion Hotel and Aqua Lagoon. Designed for comfort, selected guestrooms offer television LCD/plasma screen, air conditioning, heating, wake-up service, desk to ensure a restful night. Recuperate from a full day of sightseeing in the comfort of your room or take advantage of the hotel's recreational facilities, including fitness center, billiards, games room. For reliable service and professional staff, Clarion Hotel and Aqua Lagoon caters to your needs.Show More
We Price Match
hotel overview picture
2.1/5Cleanliness: 2.1
All 3 Reviews
Amenities
Golf CourseCasinoFitness RoomPublic ParkingFreeBilliards RoomRestaurantCaféMeeting RoomChildren's PlaygroundWater Park
All Amenities
Surroundings
Airport: Bradley International Airport
(38.7km)
Airport: Hartford–Brainard Airport
(52.2km)
Train: Amtrak-Springfield
(5.7km)
Map

Rooms

Guest Reviews

Policies

Services & Amenities

Double Room with Two Double Beds - Non-Smoking
19

Double Room with Two Double Beds - Non-Smoking

2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Electric Fan
Private Toilet
Hair Conditioner
Room Amenities
Check Availability
King Room - Non-Smoking
14

King Room - Non-Smoking

1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Electric Fan
Private Toilet
Hair Conditioner
Room Amenities
Check Availability

Guest Reviews(3)

2.1/5
Verified Reviews
  • Cleanliness2.1
  • Amenities2.1
  • Location2.1
  • Service2.1

Book now and leave a review after your stay to earn up to 120 Trip Coins (approx. US$1.20). Trip Coins can be used to save instantly on room rates.

Guest User
January 31, 2023
The hotel is terrible and in really bad conditions. Expensive for what it offers. Leaking ceiling at our door with a bucket to collect the drops, carpets broken and dirty, Chairs, beds and carpet dirty. Smell in the room dust and mold. I needed to sleep with a mask as I am very allergic. This hotel needs to be repair before it continues functioning. Per the concierge receptionists only two cleaning people during graduation weekend. I will never return and will not recommend people to stay before it is repair. Terrible conditions
Guest User
January 31, 2023
Full of scams. Pictures look great but the place is trash and full of fees and not worth it. Better off at a hotel with a normal pool. Will never miss an opportunity to recommend somewhere else. Oooooooooooooooooooooooooooooioooooiiiiiii
Guest User
January 31, 2023
Terrible experience and very disorganized!! We gave this place a chance despite the not great reviews I read. This hotel has so much potential.. it's in a location that has a lot of restaurants , movies , etc ...and the indoor water park is a fantastic idea for families ... However , the customer service at this hotel was terrible. We got to the hotel at 2:30 pm on sat and the lady at the reception desk would not let us check in .she said our room wasn't ready (we did not believe that as ot wasn't even busy ) We left and drove around and came back at 3:15. The line was so long ...they allow non hotel guests to use the indoor water park so after 20 minutes they finally split the line so half of the line went to the other person working the desk to just buy water passes .. we waited in line two hours to check in ! In addition, it costs extra to use the water park which is crazy bc the night was $178 ! For that price , the water park should have been included!! Its $10 per person if you are staying at the hotel for 3 hours of the indoor water park and $20 a person if not .... By the time we got to check in, we only had an hour at the water park ..the hours are 12-3 and 4-7 at the indoor water park ....check in is at 3 and check out was 11 so no time in the morning to enjoy the water park either ...my husband argued with the guy at the desk to give us water park passes at no charge seeing as though it took 2 hours to check in ... He ended up charging us only $10 for three passes but after all that ...they should have been included! All due to slow service..and no apologies by either desk staff for having us wait two hours ! Lots of people waiting 2 hours as well ... They also had a violent movie playing on the TV in the lobby despite it being school vacation week ...and many , many kids in the lobby area waiting 2 hours to check in ...not an appropriate movie at all for kids to see.. The water park was decent .however , it was extremely packed and kids were running everywhere..there were 2 lifeguards and neither were asking the kids to stop running..in addition, tons of kids in the pool jumping near each other and it was not safe ... No life Guard said anything...the pool water temperature was fine but the splash pad water was freezing cold ..one family we saw asked for their money book bc the water was so cold .... The beds and the room was decent but our 6 year old son was playing with his toys on the floor and found a bottle of coconut oil on the floor under the bed so that led us to believe they don't clean under the beds ...we had no hot water in the morning when we went to take showers..my husband called the front desk and the staff said "many people are having this problem. I'll call you back." She never called back .. at 930 sun morning, we went to check out the "continental breakfast" .. no staff members were at the desk and all the breakfast items were behind the desk . .three people were waiting at the desk yelling hello to see if t

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 11:00

Front desk hours: 24/7

Child Policies
Children of all ages are welcome at this hotel.
Children between 0 and 17 years old can stay for free if no extra bed is needed.

Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.

Breakfast
TypeContinental
AgeFee
Adult
Contact hotel
Additional breakfast fees are not included in the total and need to be paid at the property.

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Health Protected

Cleanliness
  • 2.1/5
Cleaning & disinfecting
  • Rooms are disinfected between stays

Property Description

  • Number of Rooms: 216
Ideally located in the prime touristic area of West Springfield, Clarion Hotel and Aqua Lagoon promises a relaxing and wonderful visit. The hotel offers a high standard of service and amenities to suit the individual needs of all travelers. Service-minded staff will welcome and guide you at the Clarion Hotel and Aqua Lagoon. Designed for comfort, selected guestrooms offer television LCD/plasma screen, air conditioning, heating, wake-up service, desk to ensure a restful night. Recuperate from a full day of sightseeing in the comfort of your room or take advantage of the hotel's recreational facilities, including fitness center, billiards, games room. For reliable service and professional staff, Clarion Hotel and Aqua Lagoon caters to your needs.

Services & Amenities

Fitness Room
Billiards Room
Restaurant
Meeting Room
Children's Playground
Water Park
Restaurant
Restaurant
No additional info available
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Frequently Asked Questions

How much does it cost to stay at Clarion Hotel Aqua Lagoon Waterpark?

Prices at Clarion Hotel Aqua Lagoon Waterpark are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What is the closest airport to Clarion Hotel Aqua Lagoon Waterpark?

The closest airport is Bradley International Airport. It is 38.74km from the hotel and approximately a 30minutes journey by taxi.

What are the check-in and check-out times at Clarion Hotel Aqua Lagoon Waterpark?

The check-in time is after 15:00 and the check-out time is before 11:00.

Does Clarion Hotel Aqua Lagoon Waterpark provide airport transfer services?

No, the Clarion Hotel Aqua Lagoon Waterpark doesn't provide airport transfer services.

What amenities and services does Clarion Hotel Aqua Lagoon Waterpark have?

Clarion Hotel Aqua Lagoon Waterpark has the following amenities and services: Golf Course, Casino, Fitness Room.

Does Clarion Hotel Aqua Lagoon Waterpark have a swimming pool?

No, Clarion Hotel Aqua Lagoon Waterpark doesn't have a pool.

Does Clarion Hotel Aqua Lagoon Waterpark have fitness amenities?

Yes, Clarion Hotel Aqua Lagoon Waterpark has fitness amenities.

Does Clarion Hotel Aqua Lagoon Waterpark provide Wi-Fi?

Yes, the hotel provides Wi-Fi.

Does Clarion Hotel Aqua Lagoon Waterpark have non-smoking rooms?

Please view the hotel listing for details.

Does Clarion Hotel Aqua Lagoon Waterpark provide breakfast?

Yes, Clarion Hotel Aqua Lagoon Waterpark provides breakfast.

About This Property

Nearest AirportBradley International Airport
Distance to Airport38.74KM
Nearest Train StationAmtrak-Springfield
Distance to Train Station5.67KM
Hotel Star Rating3