I stayed at the Element in 2019 when it was a new property and had a great experience. It still is on the nicer side and close to Love Field. Room was clean. The Element hotel and adjacent Aloft hotel (it is connected with a common entrance) is in need of a basic refresh in the common areas and hallways. My window shade was broken but overall room was immaculate and great bed. Breakfast was so-so, just a pan of scrambled eggs and sausage patties. No cutup fresh fruit on yogurt bar, just a basket of apples and oranges. No orange juice, but had apple and cranberry. In 2019 they had a chef who made an omelette for you, apparently that is a thing of the past. Was disappointed in the front desk person at the Element, was sitting down with winter hat and jacket on when I checked in, did not get up to greet, performed duties perfunctory. Didn’t offer up any hotel info—breakfast hours, bar hours, fitness center, had to ask. On the Aloft side—one of the receptionists was relaxing on the couch the first night and concentrated on her phone. Next day receptionists (four) seem to be more interested in laughing and joking with each other versus paying attention to customers and duties. Jy example was not recognizing when a van driver was late, though they said to be in the lobby at a specific time he was not. (I needed a ride to Southwest headquarters and had to repeat myself to three different reception hosts as to where I was going. ) Professionalism and commitment to customer service, training, more management oversight definitely needed on property.
Very Good
78 Reviews