Apartments in Queensland, Australia

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It was great and pleasant stay

everything is amazing, except you'd have to walk through a carpark to get to the front desk if you needed help from staff. perfect location, has all kinda of amenities (washer and dryer with laundry powder, iron, ironing board, full kitchen, etc). would 100% book again!

Close to the beach and golf course, I was able to spend very relaxing. Especially, it was good to be able to go directly to the beach from the hotel.

The staff here are absolutely amazing this place is very clean and the people take a lot of Pride in making sure they look after their customers I would recommend staying here to anybody who is looking for a modern quiet clean and safe environment with plenty of Room close to the city and everything else you need I've stayed here many times and if I ever need to stay somewhere in the city this is the first place I go so thank you you guys are great your hotels great your service is great and everything about the way you conduct yourselves as people is great

2 bedroom apartment. Generous space with a living room, a separate sitting area with a sofa that is convertible to a bed, a dining area to sit 6 and a well equipped kitchen with oven/ microwave, kettle and toaster, good sized refrigerator. Washer dryer combo that works well. 1 en-suite queen bedroom with walk in closet and shower The other queen sized bedroom with toilet and bath room just outside. Clean and comfortable with supplied tea/ coffee and cleaning/ laundry soaps. The location is a bit further away from the city centre. Having a car is certainly a boon for access. There is a stellarosa cafe ust a few steps away from the apartment block. Overall a nice place to stay

It was a bit painful from the get go checking in. You have to go to a different hotel a block over. There is nowhere to park to check in. I called the number to be put through to a call centre that isn’t on site. Call 1: yes you can park in the visitor parking just buzz and they’ll let you in. Call 2: while blocking the driveway I’m unable to find a buzzer that reaches reception. Operator sounds confused, I hang up and someone is coming out so I sneak in. Call 3: I’m parked in visitor parks, go up the lift and come out at another building. She again sounds confused. If I go out the door I won’t be able to get back in without a fob, so I’m asking which way I should go. There are no signs to tell me how to get to Ivy and Eve apartments. I eventually find a worker who takes me around to reception. Sorted. Or so I think. I check in with reception. The girl was really lovely and informative. So I think, until I reach the carpark of the next building I’m staying at. The sheet of paper she gave me says “your allocated car space is 131 and is located on 55. I drive in looking for level 55, car space 131. Neither of these exist. Call 4: Where is my carpark? Am I missing something. Keep in mind every time I call I’m asked to give all my details so they can verify my booking so by now I’m pretty tired of it all. She finds my booking and says oh yes you’re in park 55 on level B1. (See photo for why I was confused!) I drive around the carpark looking for a 55. It doesn’t exist. All carparks are labelled with a sign saying Art house and 4 numbers. Ok maybe it’s the last 2? Nope doesn’t exist. After driving around for a bit I realise there are numbers on the ground of the carpark that are completely different to the signs (I didn’t look at the ground because the signs said art house) So finally I work out that this is my park. Another confused guest stops to ask me where his park might be and I explain it’s the floor ones not the art house signs. So I wasn’t the only one. Ok so park the car, go upstairs to room 1106 which of course is on floor 10. Makes sense lol. As soon as I open the door I’m hit with a wet musty kind of smell. Like the place had been flooded and not allowed to dry out properly maybe? I opened all the windows and when that didn’t work I went and bought some air freshener to hide the smell a bit. We left all the doors open all night and next day and the smell improved. The lounge chairs are not comfy if you’re looking for a stay in watch Netflix type staycay, but the beds are really comfy. The place was pretty immaculately clean so that was nice. And washer dryer were great to have. If I had have known I’d need to go through all that checkin at another building I would not have booked. Maybe I missed the part that mentioned this? Ahh well we enjoyed our stay in general, it just didn’t get off to a good start.

I booked on amazing reviews! I filtered that I required 2 beds and parking then charged 45 a night for parking on top of accommodation. Couldnt get in frknt doors of apartments in the middle of the day had to walk around block to another entrance and only got in by someone leaving, bell was not ringing thriugh to reception desk. Then we arrive unpack everything 2 hrs later discover no power in bathroom or bedrooms, we advised and given another unit to more to, pack everything up and move.. Then on the morning we go to leave no hot water for showers! When we told reception, oh yes sorry there is an issue! I have to say reception stay lovely and not there fault but this needs attention, its the little things that make or break a persons stay and I would not recommend this place to anyone, good competition around for better pricing! Reservation staff not so much!

We stayed at H residencies (room 24106) for 4 days in June. The location is amazing - close to beach, restaurants, clubs and shops. Very happening place. Beautiful view from the balcony too. Access to 3 swimming pools, spa and sauna. However, following reasons, we were not very happy with. - in both the bathrooms, the shower door won’t close properly, water spills outside, making the whole bathroom wet. Safety hazard as it’s very slippery and you have to be very careful. Moping and drying after each shower. - the carpet and the rug need a good washing and cleaning. They were dusty and dirty. - there was no conditioner or body lotion provided. It is very usual to have these amenities. I never carry them to any holiday stay overs. - the AC won’t go more than 24C, which is generally okay but my parents felt cold it would have been good to have extra blankets or portable fan heater or fan for summer for people with different needs. - it is next to impossible to talk to anyone. I could only contact them through TRIP.COM app or email. No one picks up the call or replied to normal message. - there were many patches on the walls and not well presented. Furniture also looked old and dirty.