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The breakfast is quite good, with a distinctive Indian cuisine flair. The front desk service was excellent. My rental car accidentally had a minor scrape with another car right outside the Taj Cape Town. Luckily, a staff member named Rita, who is Chinese, helped me translate and perfectly resolved the issue. I am very grateful to her. Parking at the hotel is subject to a fee. The room itself is decent. The Taj Cape Town is located near the city hall, so the security in the area is quite good.
The room is very, very beautiful, and it is the most satisfactory accommodation this time. Table Mountain is right in front of the window, which is really beautiful. The sunrise, sunset, and night view are nothing to say. I want to live in a fairy tale.
The service is very good! ! I don't know why some people say that the review is not good! ! I am a girl traveling alone, and I dare not go to the city center by myself. The hotel lobby manager specially walked with me to the station and took pictures for me along the way. We became very good friends.
The whole hotel reveals the luxury of the old brand. From the entrance to the lobby to the port in the backyard, it is so beautiful. I think it is much better than the 1w one night next door, and the view of that house is blocked.
The buffet breakfast is also superb! ! There is an oyster buffet... It is perfect for an oyster head like me. I like to eat a barbecue, but the degree of roasting is different the next day, and the kitchen specially roasted some again for me.
There is a fine dinning downstairs. The chef/owner is a lady. There are many cultural interpretations in the dishes, which is very good. One dish was made to entertain Michelle Obama. I was surprised that feminism is also rising here.
I stayed here for many days and this is one of my favorite hotels in my life.
Overall, it was good. The breakfast was decent, and the freshly fried egg rolls were the best I had at the hotel. However, the refrigerator contained leftover takeout that hadn't been cleaned.
The Westin, Cape Town, is an old hotel, but it continues to maintain its presence, quality, and some high standard in Cape Town. We stayed here for 8 days, during a friend's 60th birthday celebration event in Cape Town.
We occupied an executive room and were also given access to the executive club on the 19th floor. The room was very nice, with good linen, bed of high standard. That said, we had to lodge a complaint on the hurried nature of how our room was cleaned on our second day of stay. The bed was not made properly, the carpet floor wasn't clean, and the bathroom was half cleaned. It's not good for a 5-star hotel. After complaining, the housekeeper made amends, and the cleaning standard was raised to the highest standard for the duration of our stay.
We also ordered food from room service and half of what we ordered were not brought - they gave us something else, but after waiting for 45 mins for the original order to be brought to us we reluctabtly accepted the wrong order, ate the food and then lodged our complaints later.
The breakfast buffet was alright, but there weren't great selections of cold meats in the cold meat section. They really need to improve on this.
Lastly, the overall service delivery by some of the staff really need serious improvement. Some of the staff in the restaurant are way too loud when talking to each other, and some of them even give out bad unwelcoming and nonchalant attitude/vibe to their customers. It is like they feel that they're doing us, their clients, a favour by serving us. Not good enough for a hotel of this standard, abd some of those staff need to be retrained.
Overall, we enjoyed our stay at The Westin and we will definitely come back there when next we visit Cape Town.
I chose Pullman for my conference in Cape Town this time, and it made my stay incredibly hassle-free – perfect for business travelers!
The location truly deserves high praise. My conference venue was just an 8-minute walk away, so I didn't have to rush in the mornings. My daily commute was completely stress-free. It's right in the city center, and from my window, I had views of the city skyline and streets. At night, the floor-to-ceiling windows offered a fantastic ambiance with expansive views of the city lights and street traffic below.
The hotel's internal restaurant has a very comfortable atmosphere. The decor is modern and minimalist, with clearly defined sections for sofa booths and individual tables. The lighting is soft and pleasant, and the combination of carpets and greenery adds a touch of quality. It's suitable whether you're just having a coffee alone or a casual meal with others; it never felt noisy or crowded. The breakfast selection was especially rich, with a full spread of hot and cold dishes, fruits, and beverages. The highlight was the made-to-order omelet station, where you could customize your omelet with various fillings – fresh and incredibly tender. There was also a coffee bar where I ordered a layered latte with dense foam, which was perfect for an invigorating start to the morning.
The kitchen and food pick-up areas were well-organized, and the floors were clean. The staff were friendly and refilled items promptly, so I didn't have to wait in long lines during breakfast. The public areas are thoughtfully designed, with tasteful wall decorations and premium-looking hotel brand counters. The lounge areas have plenty of greenery, creating a relaxing and un压抑 atmosphere.
My room was on a high floor, and the soundproofing was excellent; with the windows closed, I could barely hear the traffic noise from the street below. The floor-to-ceiling windows provided great natural light. Overall, the facilities are well-maintained, and the hardware is up to par. All the amenities needed for a business trip are available, making it suitable for both short conference stays and longer visits. Its value for money and convenience are highly competitive among city-center hotels. I would definitely choose this hotel again next time I'm in Cape Town for business!
The room was very clean.You have to pay for parking which was unfortunate as there were 2 of us.The manager could learn more about diplomacy.Otherwise a good experience, I like the decor and as was written the place is very clean.
It is a good place in downtown of Capetown.
The price is very reasonable for this location
The room was spacious and cleat, the staff is polite and helpful.
There is a good benefit, it is a parking, so we han no problem to park a car. There were no additional fees for parking lot.
The view was nice, we could see table mountain from the window
Overall, I recommend this hotel.
DoubleTree Cape Town - Upper Eastside was a wonderful experience! The hotel was spotless, and the staff were genuinely warm and attentive. From check-in to check-out, everything was smooth and professional. The location was convenient for business meetings, and it’s just a short drive to major attractions.
The room was modern, comfortable, and well-equipped for a productive stay. The amenities, including the gym and restaurant, were excellent. I really appreciated the delicious breakfast and, of course, the signature warm cookie on arrival! Highly recommended for business travelers and anyone looking for quality service and a comfortable stay in Cape Town.
The hotel was out of this world.The staff were friendly and extremely helpful .The hotel’s cleanliness was breathtaking .My room was nice and spacious The hotel bar has an outside are where you can chill and have a cocktail .The hotel also has a restaurant,you don’t have to order in or go out to eat because the food was very good .I cannot wait to be back and experience the pool area
The hotel's location is in the city center, close to all tourist attractions and only a 5-minute drive from Victoria Harbour. The room size is suitable for one person and is tidy. The facilities are small; the gym has a limited number of machines. The breakfast buffet is excellent and varied. The reception staff and cleaning crew are always smiling and friendly.
Advantages: It is close to the waterfront, the room is okay, and the space is large, with a separate living room.
Disadvantages: Although it is close to the waterfront, the front and back buildings perfectly block all the landscape, and the waterfront and the Table Mountain cannot be seen. The worst part is that the hot water in the room is not automatic. My partner and I turned around for a long time and found a button. The water wasted for a long time. One person finished washing the other without hot water ... The worse thing is, A 1,000zar deposit was charged. My partner and I forgot to take the deposit when checking out, and they did not remind me. Then we took the deposit bar to retrieve the deposit, saying that the envelope in which our deposit was placed was missing, and we asked him to adjust the monitoring. One of them said that they could not take money from other places, but that the person in charge of the monitoring room was not there. We have to wait for the buddy who checked out the next day to come to work to pay the deposit. We also left our contact information and said that it resolved it and called us, but we did n’t call until the next day. Fortunately, we did n’t rush to rush the plane that day. The next day we went to get the money and the little brother took it out. 1000zar returned to us. I think as a hotel, the deposit bar is the proof that you owe the customer money. No matter where you keep the deposit, it should be returned unconditionally at the first time. If you do n’t lose your envelope, do n’t dare us. Those who check in must remember to take the deposit bar, we are fortunate to save it this time, otherwise they will be hacked. As a large hotel, the quality of employees is very problematic.
At The Rockwell Luxury Suites, exceptional service and top-notch amenities create a memorable experience for guests.Complimentary internet access is available in the apartment to ensure you stay connected during your visit. Arrange your trips to and from the airport using the apartment's convenient transportation services booking.Amenities at taxi offered by The Rockwell Luxury Suites simplify the organization of your excursions, tourist activities, and other adventures in Cape Town.For guests with their own vehicle, parking facilities are provided.Continuously receive the support you require through front desk amenities such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes. At the apartment, their ticket service and tours is also capable of assisting with booking tickets and securing reservations for entertainment and adventures. Always look your best in your preferred attire with the dry cleaning service and laundry service provided at The Rockwell Luxury Suites.Due to health concerns, smoking is strictly prohibited within the entire premises of apartment.For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones.Accommodations come equipped with all the conveniences required for a restful night's slumber.A selection of rooms feature linen service, blackout curtains and air conditioning to ensure your comfort and convenience.A few accommodations in The Rockwell Luxury Suites incorporate separate living room and balcony or terrace into their architectural arrangement. In certain rooms, the apartment offers visitors access to a refrigerator, a coffee or tea maker and mini bar. In the apartment, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer and toiletries, ensuring a comfortable stay for guests. A delightful breakfast is the perfect way to begin your day, and at The Rockwell Luxury Suites, you can always indulge in a scrumptious meal on-site. At The Rockwell Luxury Suites, experience the ease of having groceries brought straight to your accommodation through their efficient service.At The Rockwell Luxury Suites, guests can take pleasure in the delightful recreational amenities provided for their entertainment. Conclude your days in complete tranquility by paying a visit to massage and spa for ultimate relaxation. At The Rockwell Luxury Suites, a wide array of amenities guarantees a fulfilling experience throughout your visit. Make your holiday truly memorable by taking a rejuvenating plunge into the pool. At the apartment fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.
We booked the same room again on the 25th. Then we requested to check out at 1pm. We didn’t hear anything from no one. This morning at 10am there was knocking on our door. The lady said its time to check out. I said mo cause we requested to check out at 1pm. She went ahead and said there are extra fees and she will ask the front desk. 5min later knocked again on the door. Says no we cant stay and have to check out at 11am(note this was at 10:20am) when she told me, I went ahead and told her this is on them and we requested to leave later. She left, next minute, a man came back. All arrogant. Told me why didn’t I pack up my bags the previous night. Also said that if I dont leave cleaners will come. I said its okah they can come but I might still be busy packing up. He said if thats the case they can help me put my stuff outside. I told him I dont like the tone he is using and being aggressive. He said hr not aggressive but he definitely was and threatened me with security that will escort me out. He left and came back(note I was in my towel) he said he left me in my towel and I am still the same( note I took a shower, busy packing up stuff in the room as we came from abroad and had a lot of baggage) he said he is calling security. Then my husband came out of the room and told him why he using that tone with me and he been listening to him the whole time! This man immediately changed his whole tune when he saw my husband. So inappropriate! And disrespectful! Will definitely will not be staying here again.
A good business hotel, really more of a 4 than a 3, they clean well, everything is quite new, the room is small, but for two it is quite normal, the location is very good, close to all locations, somewhere you can walk, somewhere you can order a taxi, taxis are inexpensive around the city. It is a 25-minute walk to the Waterfront. Standard breakfasts, but quite enough in the morning. The staff is good, friendly, we have never had any problems. The only thing that bothered us a little was the location of the night club, under the windows, pounding all night almost every day and until the morning, we had to close the window and turn on the air conditioner. Perhaps this is the only minus of this hotel, but there are rooms on the other side, we ended up not changing. A very good option in terms of price / quality!
I have already paid in advance at Trip.com. The fat lady at the front desk copied the front and back of my credit card in an attempt to deduct the money again, but fortunately was stopped by the bank. Is it legal to copy the front and back of the guest credit card? Or this black fat lady, printing the boarding pass for 20 minutes can not be done.
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