Bareilly|2.29km from downtownMy colleague and I decided to book the best available suite in this hotel through Makemytrip.com. While the other listed rooms were for 1500 + tax, and being from the hotel industry we were skeptical of the standard room so we decided to book and pay for a Platinum Suite. We paid Rs 7300 for 1 night expecting that the hotel will atleast match our expectations of a 3 star hotel suite. However nothing was normal. 1. We stopped right outside the hotel gate, my colleague went in asking for a Bell Boy. The bell boy didn't turn up nor did anybody else from the hotel turned up for about 20 minutes. We parked the car on ourselves and had to lift our luggage inside the hotel. 2. Surprisingly nobody in the hotel, starting from the gentle*** handling the front desk, nobody wears a uniform. You can't assess who is the hotel staff and who is an outsider. 3. The entry to the gloomy Platinum Suite was from the end of the corridor. The coverups on sofa's are torn and the sofas look so dirty as if they haven't been cleaned ever since they were bought. Glasses on the tables are chipped and may hurt you if you aren't careful. 4. The hotel has no pre check in procedures to check that the room they are going to allot has all amenities in place or not. There is/was no water bottle either outside or inside the mini bar. 5. There were no towels placed in the bathroom and no foot mat. We had to request towels but the foot towel came the following morning. 6. The soap provided is Rs 3 per bar so you can assume the quality parameters this hotel follows. 7. We ordered a few drinks after our arrival. It took them 15 minutes to verify what they could serve us to eat ***** with the drinks. After 15 minutes of approval and requisition, they took half an hour to finally show up with the biggest surprise. They brought the drinks but no water. The snacks were tandoori but they had just been reheated in the microwave and sent as if we don't know the difference between tandoori item and something that is reheated in a microwave. Saddest of all is that the hotel sent us plastic spoons to consume the snacks. Just the kind of spoons a road side kachori wala gives. And all of it in plastic melamine plates which are cancerous and absolutely unhygienic. The kebabs were uncooked so we decided to just have our dinner and call it a day. The dinner was no different and we really regret making this choice. We ***age a multinational travel house and promote hotels day in an out. There are smaller hotels across the world who still believe in service unlike this hotel. The rooms are very old and so is the hotel. You will find better, cheaper hotels elsewhere. I will never show up here and will never recommend this hotel to anyone in his senses. You are not welcome here.