Sempione Milan|2.12km from downtownHoneymoon + Birthday Trip:
• Upgraded to Executive Suite (Pleasant surprise , much appreciated 🙏🏻)
• Champagne & Fruit Tart/Cake on compliments (Thankful 🙂)
• Was informed by Front Office personnel whom guided us to our room that everything from the minibar were complimentary. However, we were charged for consumption instead upon checking out. (2 different staffs for C/I and C/O)
Attitude of staff assisting with our C/O could be improved as he ‘explained’ and gave us the same reply that “No, our minibar are never complimentary.” to our doubts.
** I’m a hotelier too and I believed better response could and should be extended for mentioned situation. **
Nonetheless , my husband and I paid for the additional charges without trying to be difficult as our ride to the airport had arrived too then .
It was a modern yet stylish property overall with a little unpleasantness experienced towards the end of our stay .