Villahermosa|1.42km from downtownWell not perfect by any means, in my opinion they did well enough to deserve an excellent. It is a new modern and rather stark operation so if you're into charm and history, this may not be for you. I found the staff very friendly and helpful and doing their best to please. They lacked a bit of professionalism and polish but made up for it in enthusiasm. I found the lobby and breakfast area to be particularly Stark and without charm. The rooms were sleek and modern and well-equipped with most anything you could need. I found the room safe to be ugly placed and rather useless for me since it was placed on the floor in the closet and to read the instructions or program that you would need to lie on the floor next to you safe. Rather odd placement. One bit of above and beyond the expected from the staff, really surprised and impressed. When checking in I mentioned to the desk clerk I would need to find an early morning taxi and ask if that would be a problem. She asked me at what time and I saw her write it down. I was surprised when I arrived in the lobby to check out that a clerk pointed out a man waiting at a table and told me that was my driver. And very professional driver was nice car to charge me a lower price than I paid for a taxi the previous day. Impressive. One negative to me is the fact that the hotel is at the edge of the downtown area and at night appears to be a rather seedy area where I would not feel comfortable walking at night.