Map Residential Apartments Map, Address, Transportation & Nearest Stations and Airport

This is one of the most beautiful hotels we've ever stayed at. The room was spacious and modern, the spa was fantastic, and the exterior pools and gardens were equally impressive. Everything was spotless, and we appreciated the attention to cleanliness. We also found the price reasonable, though it was off-season. However, there were several disappointments that took away from the overall experience. Starting with the restaurant: it was crowded, with long queues and very basic food options. At times, the food was even undercooked, which raised health concerns. This made dining stressful rather than enjoyable. Additionally, we noticed some guests were inconsiderate and even smoked in their rooms, causing the hallways to smell unpleasant. At one point, smoke even reached our bathroom from another room, and though we complained to the reception, the only response was to spray an air freshener. This lack of enforcement around the ”no smoking” policy was frustrating, especially for a wellness-oriented hotel. The hotel staff also permitted guests to reserve beach chairs with towels, making it difficult to find seating. This seemed unregulated and added to the sense of disorganization. For children, evening entertainment options were practically non-existent. There is a small playroom, but with limited games, it felt overcrowded and insufficient for the number of children. Furthermore, the cost for charging electric vehicles was the highest we've encountered, making it feel unreasonable. The thermal house nearby was a decent experience, though I recommend bringing your own towels and bathrobes from the hotel. Despite asking prior at the reception, we were told they would be provided there but we found out when getting there that we had to pay extra. Finally, the WiFi was poor, and although there was a Smart TV in the room, it wasn’t connected to the internet, limiting its use. Overall, we don’t plan to return. If management continues to tolerate inconsiderate behavior and doesn’t improve service quality, it risks alienating guests who value a more respectful and pleasant environment.

We stayed for 5 nights and our first impressions of the hotel were great. The lady on reception was friendly and professional and we were asked if we wanted help with our luggage. We had booked a deluxe double and it was on the 8th floor. The first thing that wowed us was the view !! It was stunning. Spectacular views over the Sea Garden and Tge Black Sea. We were impressed with the size of the room. The bathroom had a bath and a separate walk in shower. There was plenty of storage in the walk in wardrobe. There were robes and slippers and a range of tea and coffee. We didn't use the mini bar but it had a good range of products. We did get a bottle of water replenished each day. My daughter and I used the swimming pool most days which we enjoyed. Breakfast was good although I'd have liked the option of breakfast cereal but even without there was enough choice. The location was perfect, right opposite the Sea Garden and only a short walk into the centre of the city. Overall we throughly enjoyed our stay and would recommend and would stay there again.

The hotel is very central, looks nice from the outside & foyer, and the room was a good size & kept clean. That’s where the good stuff ends! The first morning we were woken up by the cleaner banging on the door for room service at 0830!!! We put the do not disturb sign on after that but they shouldn’t be there at 0830. The pool area looks nice but the whole time there is banging music playing so not relaxing. The lifts are few and small so you routinely have to wait ages for a lift. The real let down was the food. The restaurant caters for Middle Eastern guests who must like their food cold - Everything was cold! Breakfast was especially bad - cold eggs, pancakes, omelettes, the list goes on! Even to get toast was a challenge - 2 toasters were so low powered it generally took 4 passes to get bread looking brown! Each morning I left breakfast angry and still hungry. The hotel clientele is predominantly from the Middle East which I have no problem with, but if the hotel, supposedly a 5 Star hotel, are unable to provide hot, even warm, food then I would advise any British tourists to stay away

We recommend the hotel with all our hearts. Firstly, the cleanliness is above all praise, and secondly, the staff are all very friendly, we, not knowing the Bulgarian language, did not feel any discomfort, everyone helped at the first request. Thirdly, the breakfasts are sooooo delicious. And the main feature is that a visit to the Aqua House is included in the price of your stay. We enjoyed our time there. In general, I would be happy to return to this hotel. 03/28/24