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It is a beautiful place, they have a very beautiful country with beautiful beaches and friendly places and people. The hotel rooms are very beautiful and are always kept very clean. The commode is very good and all the staff are pleasant. They have very good entertainment. we will be back....

I love the idea of a suite, and this hotel has the best suites with real doors to close off the bedroom so one person can sleep while the other watches TV. There is s mini kitchenette with a small fridge, a sink, and a microwave and coffee maker that makes hot water, too. There was a nice walk in shower in a big bathroom. Housekeeping is hit or miss as it is in all hotels around the country. You have to ask! Breakfast was a treat at the omelet station on the first floor. Now, we'll be looking for Embassy suites whenever we travel.

The hotel was very clean, but the staff should have more attention and respect for the guests and not to deal with them badly since arrival, because by checking the staff I was doubting my reservation and the package I bought online by trip.com He waited for several hours, embarrassing me with the other guests who were doing checking, leaving me standing for a long time and in the end he told me that he was going to check me out. But he did sign me a guarantee until they could contact Trip to confirm, too The food has gone down a lot of quality, not even a restaurant open 24 hours, I asked for a dinner service for the room at 12am and it never arrived, they should improve its quality since it is a 5 star hotel.

This is our fourth visit this time we decided to do a little bit differently. We love the adults only side but the rooms are a little dated so we booked a room at the Barcelo palace, premium level ocean front in building one, but spent most of our time, in fact, all of our time in the adults only section. The service in this resort is truly spectacular. The ladies by the pool, Belkis, Ava Marleny are truly superb and take care of you with wonderful service. You really don’t need to swim up bar with these ladies George and Marleny from the entertainment team always swing bye have a chat to you very welcome and invite you to do the Zumba etc.. The Buffay at Karibe is awesome. The selection is truly amazing the wait staff from one of the managers, Iris and Maria are such a welcome part to the day. The chefs are more than willing to make anything for you at breakfast not counting salads, cheeses and pastries. I counted 37 options , anybody who complains about this food he’s really not used to traveling I see a lot of mentions about five star you have to understand. This resort is a five star by Barcelo standards not by the international hotel ratings if you would compare this to a four seasons, Conrad, JD Marriott, or Ritz Carlton. Of course it’s not going to measure up, but at 350 at night all inclusive it’s hard to find fault . We met a lot of airline pilots and air crew at this resort. I think it’s fair to say that they are used to staying in pretty high-end properties. All of the pilots recommended Chez gourmet, and we’ve been a number of times. The service is exemplary, and the food is spectacular. My wife could not decide between lobster tail and château Briand so our wonderful server brought her both I must give a big shout out to Mabel and Premium services. She takes care of all our restaurant bookings. Make sure we get the room that we like, and always look out for us having an awesome It is true that the adults only side the rooms are old and in need of refurbishment and the resort is looking a little tired in some areas, but it is spotlessly clean very very well-maintained, and this price point is hard to beat We found our perfect four day vacation spot. We now arrive Sunday leave Thursday stay at the palace side in a premium level, oceanfront Jacuzzi room and spend our time enjoying the beach and the fabulous service at adults only side. I recently read a lot of reviews how people think the staff are surly and rude to be honest with you. I have always found that you get out what you put in , we always make time to chat with the staff. We tip consistently and accordingly and it is very well received. We find the staff at this resort to be exemplary. The lunch Buffay at Las Brisas is truly spectacular. You come ask the chefs to make anything that you like Please, PM me for any questions.

The hotel has a car at counter 35 at the airport exit, but there is a fee of 40 dollars for a family. Check out to the airport, there is also a car to send, but also pay 40 dollars per family. The wait time was very long when checking in. The waiters seemed to be very busy and very inefficient. The room sanitation is so-so, and the towels and bedding feel very old and not clean and white. But it feels very good after moving in. The hotel is very large and it takes two days to familiarize yourself with the environment. All-inclusive food and drink, including drinks, there are many restaurants with different dishes, very rich, and rich in seafood. There are also many small living rooms that provide food and drink during non-dinner times. In short, you can find food at any time. The beach and sea water are very beautiful. There are different large-scale show performances every night, which is surprising because I did not see the introduction of the show when I booked the room. All inclusive of eating, drinking and having fun at the hotel, a great experience. The test for the new coronavirus is provided free of charge the day before departure, and the result is obtained on the day of departure. You need to present the test result when you check in.