i would say this hotel has so much potential to become a great hotel, from a mediocre hotel it is now. The location is perfect.. within the vicinity of the famous Taiping Lake Garden but towards Bukit Larut. Though it is bit out of the main road, it is still good reach by vehicles. Or if u stay without vehicle, u still can call for Grab for food. etc. I saw an archery field at the back of the hotel. And i know, nearly there is a waterfall area. In front of this property, there is another equally interesting looking accommodation called Kamal Lodge that i can clearly see from my room Room 204. My room, though a Standard Room, was adequately furnished, though the aircond was OK OK only prolly because they use 1hp aircond, for a relatively big room. The towel though clean, was already old and time to change it. Breakfast was additional RM25 though i didnt take it, but i saw the restaurant was big and welcoming. The lobby i thnk, can be further improved. Prolly, u guys can provide bicycle renting service etc to the guest. Maybe they have, i didnt asked. I just wish the lobby and the lift have more soft touch to make the guest more..welcomed? But the lobby staffs were courteous and friendly and accommodating as i need to borrow their phone charger for a while. some newer hotel stayed already have the USB plug in the room though. anyway, i still want to recommend this place for families..as their pool look interesting for kids..though the water looked bit murky. and the big room of course. But ya i want to come back in the future to check on their progress!
- Guest User
Other Receptionist are normal encounter except one. Lousy service from Receptionist Wan. I called to change a pillow case for the extra pillow I obtained from the cupboard at 10.30pm while preparing to sleep, as I reached hotel room at 10pm after a tour. The extra pillow case in the cupboard was definitely not changed, I could see it soiled, unclean, used by previous guest with hair on it. I asked the Receptionist Wan to come to my room to see, he was too lazy and not bothered and only called me on my hp insisted that the HK changed the pillow cases. I told him it was the pillow case in cupboard that needed a new case, but he insisted it was changed, without even coming to my room to inspect... unbelievable. Wan Receptionist accused me for making it dirty as I checked in at 2.30pm and blamed me for not checking it at that time when I received my room (who would inspect the extra pillow in the cupboard unless you are getting ready for bed btw??!!). He claimed that there is no Housekeeping staff to bring it to me. He did not bother to check or get the key to the housekeeping to retrieve a pillow case. I am smart to use my t-shirt as pillow cover though, despite his hopeless attitude in the hospitality service industry. This is my second visit to this hotel.I will come back again because of the hotel, but next time with my own extra pillow cases! For the peanut price I paid, I reminded myself not to expect any service after this encounter. Room number: 325 No. Of rooms: 2 In / out: 9-10 July 2022
- Guest User