did not enjoy the stay here. it's shown on Google maps as a top-rated 4-star hotel and for the price, we were expecting much more. our overall experience is best summed up by saying that the stay was similar to that of a 3-star hotel in the better end, but not worth its price. we ended up wishing we had tried clarion hotel (our alternative with the same number of stars).
firstly, the staff were not friendly or helpful at the reception. we arrived in tromso a few days before our check-in (as we were going on a cruise first), and after confirming our hotel reservation with the reception, we asked if we could leave the luggage for a few hours before our cruise started. the lady serving us just pointed to the baggage area and said it was full and did not offer to help or even suggest any alternatives. from that interaction alone, we already felt that this hotel would not live up to our expectations based on its price and Google reviews
when we finally checked in, the reception staff was once again neither friendly nor helpful, although she was more polite than our previous encounter. our room was clean, but small and we struggled to open both our luggages. the tv is old and the picture is poor with no apps such as netflix/disney+/etc., and no option to cast from our computer / mobile device.
breakfast was included and was quite decent. but otherwise, everything else was just fair despite being priced at a 4-star hotel range, and hence our impression is that this should have been given a 3-star hotel rating and price
- John
I feel lucky every day when I open the curtains. The snow-capped mountains are so beautiful. Make a cup of hot tea and sit quietly all afternoon.
The hotel's breakfast is very rich and has many choices. The homemade bread is really delicious. There is a large floor-to-ceiling glass in the breakfast area. The breakfast is accompanied by the snow-capped mountains. It is so relaxing. I will definitely stay here again. (with pictures)
The temperature indicators in the hotel lobby and elevator are really thoughtful👍🏻
If there is room for improvement, I hope the housekeeping staff can be more attentive. Overall, it is a good stay experience😍🙌🏻
- 行啦仲諗旅行日記