When reviewing this property, it appears that you are staying at a well run Marriott resort, but we were not impressed. Our room in the Sandpiper had been updated, which is what the online pictures reflected. The pillows were as fluffy as the bath towels and even though you are provided two, it makes no difference. The dishwasher in the room could not even open all the way due to the way the kitchen area was set up which didn’t allow us to load the large plates in the dishwasher. We ate at the Sandpiper bar area for lunch twice. The first time, the service and the food was terrible. They brought us two separate entrees because they weren’t sure what we ordered. Our drinks were not refilled. My cheeseburger cheese had been visibly scraped off and my son’s chicken fingers were not cooked all the way through. At the pool, another day, we attempted to order a drink and chips and salsa at 5:00 but were told since they were closing at 5:30, there was no way this could happen. The second time we ate lunch at the bar, Marriott executives were present, eating lunch at the bar, and it was a vastly different experience. All of the employees were in their uniforms and we were checked on, asked if our food came out correctly, and our drinks were refilled. Each room is only allotted two beach chairs and an umbrella, which is not included in the resort fee. We are a family of four, so this was annoying. The next day we went to the beach at 10:30, there was no one at the beach rental area. They returned at 11:30 and they allowed us to rent four chairs the next day, which was a good change! The pool is dirty along the wall of chairs with old goldfish crackers and overall needs a good cleaning. All in all, we will not be back to this resort. It was very disappointing for the amount we paid each day to stay at this maximum three star experience.
- Guest User
We recently stayed at the Marriott resort in Hutchinson Bay. The Booking # is 95253. THIS PLACE IS HORRIBLE. Upon our arrival and check in to our room in the Sandpiper Building on February 11, we encountered a dirty bathroom, run down conditions of the living area, lighting that did not work, carpeting that was fraying and DIRTY in all areas of the condo, bulbs missing in lighting fixtures. I have photos of all this. It smelled. We were then moved to another room, which I believe was Room 3207. Upon arrival there, we met a worker who was trying to fix the air conditioner which was very loud. I didn’t even give that room a look around…we asked to be moved. Third Room is NOT the charm – Our 3rd room unit 3307. Below is a list of what we encountered there. • Dishwasher is extremely outdated and not properly secured to cabinetry. It is poor carpentry. Needs to be installed properly. • The fridge door would not stay closed. The seal is old. We requested a new fridge, but we were told that all available fridges have been given out. We then had to prop our cooler to the fridge door to keep it closed enough so our items didn’t go bad. • Carpet has stains and is gross • Coffee maker was broken (this was replaced) • Bathroom sink didn’t drain (my husband cleaned out hair etc. from the drain) • Shelf in shower was broken so there was no where to put any bottle of shampoo, etc while in the shower (this was fixed for us) • A/C is extremely loud • Front door to the unit was busted up and is difficult to open You had to pull the door hard to make it latch and lock. It looked like, at some point, that someone had tried to break in. • Lighting in unit is poor and bulbs were burnt out. Kitchen fixture was full of dead bugs! Gross! • The door to the balcony did not lock. • There were not enough utensils in the room. We had to ask for a bowl to make a salad! There was a list of what should have been in the condo regarding utensils – for exampled it listed a can opener and there wasn’t one. We couldn’t even open a can of corn and when we requested a can opener, we were met with not so nice responses of “rooms do not come with one” even though the cabinet had a listing for housekeeping and a can opener was on that list. We had to go out and buy one. • Couch smelled like mildew! That is unacceptable. This was hard for me to get past. At this point, we were told there were no other rooms available to put us in. As our time progressed and during the second week of our stay, the TV in the bedroom wouldn’t shut off and the volume wouldn’t work. Seriously wouldn’t shut off. We changed the batteries in the remote – still would not work. We had to unplug the TV so we could go to sleep. Below are other problems we encountered outside of our room • We went for breakfast at the resort restaurant – Baja Grill - We wanted to order off the menu at breakfast in the Baja grill, but were told that the oven was broken. Couldn’t make a frittata.
- Guest User
