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We had a terrible experience on the second night of the stay: We went out for city tour in the morning and when we come back to the room in the afternoon, our room is like being robbed, 3 out of 4 suitcases are missing, the bathroom is only half way clean, balcony door left open, most clothes hanging in the wardrobe are missing. I called front office immediately and i have been told that housekeeping had found the door of wardrobe is broken and has a risk of falling, so for safety reason, therefore, they have transferred our suitcases to the new room. so here are the question: 1. Why there are only half of my belongings are being transferred to the new room? You either transferred all my belongings to the new room, but not just half of it, it is so scary when you back to your room which it is like a crime scene! 2. Is it normal for a luxury hotel to touch guest's personal belonging without permission of the guest? 3. If the hotel find it a safety issue inside the room, why do they still let the guest go into the room? That kind of put the guest in a dangerous environment that may get injured! 4. Have the hotel ever tried to contact the guest, by phone/email of such incident had happened in the room? or worst case, to stop me to get in to the room, when i passed by front desk before get back to the room? none of it had been done In short, this is not acceptable for any hotel, not talking about Ameron is a luxury brand, the hotel has poor risk management, this is my first time using this brand and I don't think there will be a second chance, terrible experience and even on the checked out date, no one care to ask how was my stay.

The hotel environment in Switzerland is really good, the whole Switzerland is very good.

Very good hotel Location Environment Services Dining is particularly good. And helped me find my lost phone, thanks. Will stay at this hotel next time

we stayed 4 days at La Reserve, for us the best Hotel in Zurich ! the valet service picked us up at the airport and brought us to the hotel. the reception was warm and we felt at home ! we had a room with terrasse and a stunning view to the lake and Alps ! we were surpised by the gift we received from the hotel : a bottle of champagne with macarons ! greath welcoming gift ! we had reserved a table at the Eden Kitchen & Bar restaurant. we were blown away by this excellent cuisine, especially the freshly made panettone with Zabaglione which was a culinary delicacy ! the chefs took time to have a chat and you could really feel the passion they have to present top quality dishes ! they deserve more than 1 Michelin star ! we had asked the hotel to arrange a romantic horse and carriage ride. it was really a hit! we couldn't have visited the old part of Zurich in a better way ! the hotel also has a vaporetto, but unfortunately it was under maintenance. this would have been the icing on the cake of a fantastic holiday. but postponement is not adjustment! we will definitely return in the summer to do that private cruise! we thank all the staff of the hotel for the magnificent moments they offered us !

This is a very delicate and delicate hotel in all aspects. The waiters in each position are polite and standardized. The variety is good and the quality is excellent. The hall is located on the second floor facing the main landscape of the Lima River. It is very good. The hotel is in a good location. Going to Zurich will still choose the Storchen Hotel

It seems clear to me that the quality of customer service in travel has greatly deteriorated in the last three years. I understand that service providers have trouble finding and retaining people and the ones they have often don’t seem to take pride in their work. Sadly, I’ve come to accept this as the “new normal.” Which is why our recent three-night stay at the Park Hyatt in Zurich was such a welcome surprise. Not only was our room clean and comfortable but the service we received, from start to finish, was efficient and personal. Just a few examples: We had a flight delay and airport transfer difficulty arriving to Zurich and did not get to the hotel until after 1:00. The gentleman working the front desk who checked us in, got us waters, helped with our bags and personally escorted us to our rooms. He was also working the next night when we returned to the hotel after dinner. He spotted us coming through the lobby and literally ran over from the front desk, greeted us by name and asked if our room was acceptable and if there was anything he could do for us. The housekeeping staff are a bunch of ninjas. You never saw their carts in the hall but we’d leave in the morning and when we returned in the afternoon the room was made up. Perfectly. We’d leave for dinner and when we returned the room was turned down. Perfectly. We had drinks the first night at the Onyx Bar. When we returned the next night, the bartender remembered both our names and our drinks. We interacted on several occasions with the daytime concierge. I wish I remembered his name. It wasn’t just that he was knowledgeable about Zurich and responded immediately to our requests. He acted like speaking to us was the absolute highlight of his day. I know these are all little things but they added up to a wonderful stay. Plus, the hotel couldn’t be more conveniently located. Staying at the Park was a luxury item for us but, let’s face it, traveling anywhere in Switzerland is a luxury item. I would return to the Park for their level of personal service in a minute.

There is a distance from the train station, the box is exhausted, the downstairs luxury street, like to buy and buy can live for two more days, there are restaurants around, the service is very good, we check out the luggage, a black little brother to see After the initiative, ask us if we want to help, nice

The service is very good, knowing our honeymoon, setting up the room and checking in early. Hotel facilities are good, staff quality is very high, very kind.

The hotel is located in the center of Zurich and is very artistic. It is recommended that everyone come to live in their room with murals, which is very retro. Good service, not many categories for breakfast (almost 5 star hotels in Switzerland are like this), hotel valet parking! !

I haven't written a comment n times, but for everyone's convenience in finding a hotel, it's still a bit bloody! The location of the hotel is 100 meters from the train station, the city center, the room can accommodate three families, the second floor attic also has a top floor terrace, the room has more than 100 square meters, a separate kitchen, two toilets, and a jacuzzi. Zurich can hardly imagine such a value-for-money apartment (the average hotel room area in Zurich is 14-15 square meters). After setting, pay attention to receiving emails. It is a large apartment. There is no sign at the door. You can enter the apartment by entering the password given in the email. Floor and room! If you are traveling with a group of friends or family, highly recommended