This was my second visit and I might try next year as well if I come to Jeju island again. Food is great for the price. Lovrd the breakfast. As a platinum member, my family was expecting to be upgraded greatly because one of the opening members of this hotel dearly dearly asked to visit here again. She was a model of the advertisement on TV screen of the front desk. My husband and I were a bit doubting with our first stays. My coffee had some bvlgari soap taste and smell from nespresso machine I used. Their bathroom amenities are Bvlgari. I was very unpleasant if they washed the cups roughly by using in room handwash or so. And we had brand new hotel’s Smell issues in the room. I had a terrible headache and allergies with sneezing. When I requested to have some sprays to get rid of the smell , they got me some sprays and air purifier. It didn’t solve much but we enjoyed the sightseeing and nice food selections in the hotel. The room manager sent us nice dessets From the lounge or breakfast buffet desserts to apologize about coffee taste incident. At least, we were grateful to see some gestures of apologies. and we weren’t upgraded our room last time for 5 days in spite of off season. They said the rooms were full but I had been read Of reviews that those who just arrived at the hotel while we were staying. They seemed to have been upgraded. Their tiers weren’t higher than my status all the time. Those lies the front desk workers told us made us upset a bit. I wouldn’t honestly stay here by paying the full prices that they marked. I think Jeju has a lot more of better options with hotel services and its locations to offer. This hotel Was over priced back then and still now. It is even not worth of points of 55,000 Points a night if you don’t get any breakfast for free. There are more options with better professonal options like Sh@@l hotel and many others. I would only stay here when the restaurants wuality and prices arr nice as now and we get all the tier benifits. This time, they just ignored promised not to disapoint my family if we visiy again around June. They dearly promised to upgrade to one of the Suites if we camr back. We thought it couldn’t be trusted but we wanted to trust the words. It was simply ignored many times again and I was also reading the live reviews on Korean traveler’s Blogs and web groups bragging about their Suites that they got upgraded for free during the same periods of stay as us. Theirs was shorter. We wanted and asked even for a day if we could. And they said, everyone was staying as long as us and it is fully occupied. I didn’t understand why the hotel had to lie to us about it. Anyways, we didn’t pay for the Suites - the upgraded luck wasn’t there and can’t be complaint of it. But we were disappointed with the way of their treatment with lies or not so much accommodation.
- Guest User
I stayed at JW Marriott Jeju in late June, at the beginning of the rainy season. At the time of check-in, as Lifetime Titanium Member, I was warmly welcomed by Max, Front Office Manager, who provided excellent customized services during my stay. This time, I stayed for 3 nights at Panorama Suite which has a fantastic view of the ocean and resort. Because it rained almost every day, I had to spend more time inside the resort and participated in some of indoor activities, Pilates and Yoga. I was waitlisted as these are popular but finally I could get my spot. Other activities included Morning Walk (on Olle Trail Course 7), Cooking, Cocktail, Golf and several programs for kids. I could swim every day at the outdoor pool with a nice ocean view which was open while raining. I joined a magic show in the evening at the Dancing Durumi Café which was good for families with kids. I enjoyed meals inside the resort - seafoods at Island Kitchen and an Omakase private dinner at Yeoumul Japanese restaurant. I was invited to Hog Night reception and looked around the Flying Hog restaurant with a nice view on the top floor. I think this hotel is adequate for private relaxation as it is not crowded unlike other resort hotels. And I found there are lots of things to do/eat/drink inside despite weather conditions. I will come back again in other seasons.
- Guest User