Check in service was friendly, servers were sweet, and room-service was prompt. However, staff is totally lacking in any hospitality training and it is obvious that the hotel (i can't say it's a resort) is using the pandemic as an excuse to employ less staff and therefore, not provide cleaning in guest rooms, as well as, no obvious santitization in common areas. The common areas are unclean; the lounge and breakfast restaurant floors were dirty every morning. We chose a 'resort' expecting at least an effort in these areas. Instead we're paying a resort fee as a handout for nothing in return. We booked a junior suite for our family. Though we asked for mountain views on a top floor, we got no view on a ground floor at the bldg entrance. Our check-in staff said 'but we upgraded you to a suite' till we pointed out that we had booked it and it was not an upgrade. Food is mediocre--at best. Our food order was messed up both times we ordered (hence we did not order any more); red chile fundido container came to us upside down in a bag; our tortilla soup came to us without queso, tortilla *****s or black beans and tasted like it was out of a can; flourless chocolate torte came on a plate pasted in coffee icing; and breakfast parfait was a spoon of yogurt with sweetened granola and honey and doused in over-sweet fruit jam that did not seem fresh.
- Guest User
We are Hilton Silver Members and look for nicer resort type hotels when staying out of town. I had messaged the hotel before arriving to confirm our accommodations and was asked what time we were arriving which was around 3. When we arrived I was a little disappointed that our room wasn’t ready. I was surprised because it was very quiet at the hotel. We waited an hour for our room to be ready. I was extremely dissatisfied that the room was not cleaned properly. New sheets and towels and that’s it. Floor had hair in the bathrooms, as did the tubs and toilet. My mom put towels on the floor to keep from walking on it! I called and asked for housekeeping to do a full cleaning the next day. We were there and still didn’t clean the floors, or toilet, until I showed them. Are you kidding me. Hiltons website guarantees a clean room and lists mopping floor, wiping down everything, all of which was not done! On our last day I spoke to the manager on duty and she assured me this won’t continue and that she would comp one night and pay for our breakfast. I was satisfied with the compensation, but probably will never stay here again and I now question Hilton standards in general. Otherwise, it’s a very nice property on the outskirts of Tucson with 2 pools, golf and tennis.
- Guest User
