I recently stayed at the Crowne Plaza Hotel on a long business trip that was broken up into a 6-day stay, then back home for four days, then returning for 12 days. The hotel is a nice property with a great view overlooking the city of Querétaro. Built on a hillside, almost all the rooms have a great view. The room itself is spacious and well furnish. Bed (king sized) was very comfortable. The décor is a more modern flair with deep red walls and art deco lamps. For myself I prefer a more practical and useful décor, the art deco lamps although very cool liking didn’t offer the lighting I would prefer. The bathroom was spacious with a separate large walk in shower with wonderful tile features and glass doors. The sink and vanity arrangement was clean and modern with a granite counter top and raised sink basin. For me, the lighting was terrible and the mirror a bit too far away for shaving. I can’t imagine how it would be for a woman to apply makeup and do her hair. The bathroom did have a swivel makeup mirror, but again the lighting just seemed a bit dim and inadequate. The amenities are adequate; the gym is small, but guests can use either the Holiday Inn or Crowne Plaza gyms (the hotels are attached to each other). The pool at the Holiday is by far nicer and larger than the strangely triangular shaped pool at the Crowne Plaza. Breakfast at the hotel restaurant was good, not great, but good. I had to eat breakfast the first thing in the morning (6:00 am), and the restaurant was just opening up so understandably the pace seemed a bit unorganized. The signage wasn’t always in place at the food station to let you know what it was. I have traveled all over the world, and I do have to say this was one the strangest selection of food for a breakfast buffet. I have spent almost two years in Central America (El Salvador), and you always have your staple foods. It seems to be hit and miss here. Service was good, but everyday I asked if they had tomato juice only to get a blank stare. My Spanish is not perfect, but tomato in English isn’t that much different the in Spanish. Plus the restaurant had a bar as well, come on I know you have tomato juice at the bar please make an effort to get it. I did use the laundry service as well, and they did a great job. Sometimes you didn’t get all your things back, or you got someone else things but they were quick to straighten things out. Housekeeping always did a great job. They accommodated my special request to have extra coffee packs. Thank you very mush to the housekeeping staff in for room 1212!!! All in all, I would have to say that if the hotel made some minor improvements in the customer service arena it would be a four or five-star review. Little things like getting change at the front desk; we as Americans want to give your staff tips, but you MUST have change available to the guest. It was nearly IMPOSSIBLE to get change at the hotel. Post cards…please have stamps available so your guests can mail
Mi familia y yo nos hospedamos en el hotel el viernes 24 de noviembre. Al siguiente día, salimos del hotel y regresamos a cambiarnos de ropa, cuando mi hermana se percató que le faltaban unas sombras nuevas de una marca de lujo y a mi sobrina le sacaron de su mochila su cartera. Además, se supone que ya habían hecho la limpieza en los cuartos y los encontramos sucios, ni siquiera nos pudieron agregar una caja de pañuelos que desde el primer día estaba prácticamente vacía. Bajamos al lobby a exponer los hechos con una gran preocupación y hubo nula atención. La gerente Alejandra y el jefe de seguridad José, y no digo los apellidos porque se negaron a dárnoslos, se dedicaron a proteger y a ocultar la identidad de la camarista que fue la única persona que entró a las habitaciones después de irnos y que desaparecieron las cosas. Se dedicaron a señalarnos como culpables de lo sucedido y de acusarnos de mentirosos. Fuimos a Querétaro al funeral de la abuelita de mis sobrinos, y todavía tuvimos que pasar por algo así. Gracias a este problema perdimos tiempo invaluable. La persona de seguridad, José, es una persona sumamente agresiva, que incluso se atrevió a acerc**** violentamente a mi padre, que tiene 80 años. Además, pedimos el reembolso de ese día que, por supuesto no íbamos a ocupar, y tuvieron el descaro de mentirnos y decirnos que a mi cuñado se le había hecho el debido reembolso, cosa que no era cierto. Al reclamar esta situación, quedaron de hacer el reembolso esta semana, cosa que no creo que suceda. No hubo manera de ver a la camarista. Le enseñaron a mi papá el vídeo de la cámara de seguridad en el que se ve que sale desde muy lejos y obviamente no se alcanza a ver nada. He tenido la oportunidad de viajar y conocer muchos hoteles en México y alrededor del mundo, y definitivamente me avergüenza saber que un hotel como este opera en mi país. Así que por favor NO se hospeden en este hotel, porque además de que roban, atacan a los clientes, y el servicio es terrible. Hay nula capacitación del personal en todos los ámbitos. Es una verdadera vergüenza este hotel para la hermosa ciudad de Querétaro. Ojalá que la nueva cadena que lo compró tome cartas en el asunto.
- Guest User