Ive stayed at many Ritz properties in city centers all over the world and this one is by far and away the nicest I’ve ever stayed at, both in terms of service as well as the property itself. When I arrived (on foot) I was immediately greeted by the bellman who offered to take my luggage. Check-in was pleasant and I was offered a glass of sparkling wine. As a Titanium member, I was proactively upgraded from a Deluxe room to a Premier Executuve room on the 2nd floor. I really could not tell the difference, but it was still a very nice room (more on that later). I was happy to see they my room was ready at noon and my bags were delivered to the room about five minutes after I arrived. As a Titanium member, I was also offered a property specific welcome gift that I was able to cash in for a 17€ cocktail at the bar by the lobby. The room was absolutely stunning, and was a nice mix of modern and classic. The ceilings mort have been 15 feet high! Bathroom amenities were by Dyptique. The bed was heavenly as were the pillows and bedding; I never wanted to get out of bed! I loved how all the light switches were labeled with what they controlled. The room had a mini bar, Nespresso machine, and plenty of complimentary bottles of water that were replenished twice per day. I simply cannot day enough good things about this room. One minor issue I had, there was a small leak coming from my toilet that I reported that never appeared to be addressed. It didn’t really bother me, but it did appear to get worse throughout my stay. I was able to dine at all the restaurants during my stay. The food at the steakhouse and Italian restaurant was absolutely out of this world, service was good, and drinks were delicious. Prices were fairly high, but it was a nice splurge, and I think the quality and service delivered were in line with what they were charging. I went for a night cap at DBar, and they have a great selection to choose from. I tried the roof bar, but it was about to rain so I was advised to leave as there was no covering. My rate included breakfast, and there was a good selection of hot and cold options, and I was also entitled to a dish from the menu. The buffet was very high quality, especially the pastries; one of the best pain aux raisins I’ve ever had. I did go to the pool and liked the ambiance of the spa area; I wish I could have spent more time there. I had one service issue, which was that during my stay, it was Vienna Pride. The parade passed by the hotel entrance and I guess it got so crazy that the hotel basically went on lockdown and it was nearly impossible to enter. It took me a while to finally get someone to let me in. Not sure how that could have been avoided, but that irked me a little. Great hotel, highly recommend, can’t wait to return!
- Guest User
We took a regular car service from the airport to the hotel. The doorman opened the car door and welcomed me by last name. Welcome Mrs. MHBSoDak. We had a very pleasant check in service. We did arrive later in the evening. We were offered a reservation at one of the restaurants. We eagerly excepted. Because of status we were offered an upgrade to a suite, however they also noticed that I have some mobility issues and offered for me to decline the upgrade. Because I am able to climb a few stairs I did except the upgrade which was fantastic. We did take a quick look in the executive lounge where I was again greeted by name. We had a cocktail and then went down to the steak restaurant which was pleasant, but I felt the service was slow and uninspired. They could probably work on that but it didn’t matter because we left the next day. What I will say is that my husband lost his passport. We did call the hotel and they searched the room and called their car service that they ordered for us. The missing passport was at the Vienna airport. Because passport control didn’t give my husband his passport back. That was incredibly disappointing. How could that woman not yell at us? As she sits there with a passport that doesn’t belong to her and she just cleared two of us? Very disappointing indeed. But the hotel absolutely did everything they could to find the passport. We were fortunate to get it at the airport Lost and Found and I did call the hotel to let them know that we were covered it.
- Passenger11248685792