Hilton Orlando/Altamonte Springs Map, Address, Transportation & Nearest Stations and Airport

Stayed a few nights for business. Service at the front desk was much improved from my previous visit, which was nice to see. Housekeeping is provided every other day; given that this hotel is more expensive than others in the area offering daily housekeeping, that's disappointing. My first room was frigid upon check-in and had a very loud air conditioning unit. I went to turn it off, and I could not do so. I went to the desk and was told that the hotel's ”policy” is that guests cannot turn off the heating/cooling in their rooms (including the fans). That is weird--I've never been in a hotel with individual units in rooms that they refused to let guests control to allow for comfort. Staff did move me to another room where, at least, the unit was not deafeningly loud as in the first room. Otherwise a pretty standard Hilton Garden Inn. Not my favorite property, but I'd stay again if necessary.

As a member, there are two bottles of water at the time of check-in. After staying for a few days, I don’t give it anymore. I ask the front desk to take it, saying it is a rule. The hotel is in a good environment, not far from the small train to the winter park.

Monique at the front desk was friendly and professional. I am from LA in health inspection field. While my visit does not entail this hotel and my review is solely independent hence the reason it's anonymous, I must say I was very impressed with the breakfast server who I later learned name is Natalie. She does need to learn to smile but she did not stand for people using their bare hands on food items. She reprimanded grown men and replenished the items daily. I am impressed with this because I travel throughout the US and very few Marriott or high end hotels practices this. If I were the health inspector I. Your region who witnessed this daily, I would give you a passing grade with no hesitation along with the current certification. Your management should be proud. My only complaints are housekeeping was poor. They had vacuumed the room and hallway but it still looked dirty. Also while sitting in the lobby I noticed who I later found out to be the GM walked by a piece of trash on the floor on her way to and from. The bathroom. That say a lot to me. Other than that the few people, Monique Natalie Carla and Dennis made my stay well appreciated. Thank you! 😊

First time there. Construction volume imposed some on business meetings. Suite afforded additional meeting space that was needed and functional. Room was clean and w comfortable bed and nice lake view. The complimentary happy hour was enjoyed and served w a smile. Breakfast was very good and with many options to suit any appetite. The location is convenient to I-4, but the traffic did not present a sound issue for this light sleeper. Lunch at the steakhouse would have been a great option, but was not available. The lake promenade and surrounding venues were welcome respites after long days of work. We prepaid in full but at check-in the gentleman at the desk requested payment. He went into a backroom to inquire and came out w the same communication. I called my manager who spoke w the gentleman about the prepayment including, assurances there would be no problem. My manager had to leave home and drive into work on her day off to obtain details to provide to the gentleman. Around this time, Dani became available and offered to help. She quickly located the reservation, noted it was prepaid and she checked me in without any difficulty. Reason for declaring this incident is so that you can provide training required for the gentleman and whomever he was consulting in the backroom. Both were misinformed and may provide improved service w training.

I would 100% recommend staying here if you need a great location, clean hotel, COFFEE almost 24/7, and very kind employees. We checked in the day before Thanksgiving with our family of four (2 kids and me and my hubby) and the woman at the front desk was SO KIND to us (forgive me I can't remember your name) and was so helpful. There was HOT coffee in the lobby and a breakfast that met everyone's needs. The lobby and the rooms were very clean. The gym was in good condition too - there's a PELOTON BIKE Yay! One evening we needed towels, and Adrian (who was working the front desk later in the evening) ran them up to us SO QUICKLY. I share all of this to say I was really on the fence about booking a stay here, but this is a really great option for families. It's not fancy and no frills (but gah you don't need that with 2 little kiddos...save that for your anniversary trips) and it does the trick. The hotel was super close to Crane's Roost (gorgeous walking trails and tons of shopping) and also very close to tons of other restaurants and shopping options. Don't think about it just book it!

A hotel that helps a colleague make a mistake. This family was good in all aspects of the evaluation and chose this family. The hotel's been making good comments. Nice position, too! Good recommendation!

Jeff and Christina are 2 of the most kind hearted people I have ever met in my life . They both went above and beyond to help my children and I we are from ohio and my car unfortunately broke down for a bit they not only welcomed us with open arms they called a mechanic and made sure we were comfortable and had help in every way the could possibly help us . This was by fat the best hotel experience I have had.