4.6/5Outstanding109 Reviews
Queretaro|2.32km from city center
The approach to the hotel is nice. The bell boy was available to pick up my luggage. As I checked in with the 2 young women at the front desk, I asked if I could make a shuttle reservation for my early flight the next morning out of QRO airport. The receptionists, both of them , told me that the hotel did not have a shuttle, but that they could make a taxi reservation. I specifically stayed at the Domun Hotel because it shows on its web site that it has a shuttle. The receptionist told me that she could book me a taxi for 1500 pesos. Yes, I correctly typed the amount she quoted me. When I told her that I would then make my own transportation booking via Uber, she then quoted me 1000 pesos. By then, the bell boy came and realized what was going on, and told me in English that the hotel has a shuttle available for its guests. I made a reservation with him for a 4am pick up. I then paid the receptionist, after requesting to show me exactly the amount she was charging my credit card, 500 pesos. She was actually expecting me to sign the charge without showing me the amount. Something is seriously wrong here. The room was perfect, very clean and the bed was comfortable. The shuttle driver was right on time. With no traffic, it was a 20+ drive to the airport. I probably would not stay there again. The checking in was unpleasant and felt dishonest.