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excellent service good location nice view My top one choice to stay in Palo Alto

THE GOOD: The hotel was recently renovated, rooms are nicely renovated with beautiful bathrooms. A nice size fitness center and a small but nice pool area. THE BAD: Wifi was absolutely horrible, there was ZERO wi-fi service in the lobby, restaurant or pool area. The Wi-fit would connect for 2 - 3 seconds then drop. When I asked the attended at the café if I could use the Westin Meeting wi-fi I was told no, they don’t have the password. In my room every so often the wi-fi would drop and it would take 20 – 30 minutes to reconnect!!! Furthermore, the power outlet at the desk was dead, there was also no power near the bed to plug in your laptop! Sadly, the food and beverage offerings at this hotel are on par with a Holiday Inn Express. There is no full-service restaurant, just a grab and go café which serves mediocre food. There is a limited breakfast buffet in the morning with poor quality food. On both mornings of my stay the scrambled eggs were a rubbery mess, the breakfast potatoes lacked flavor. The only item that seemed decent to eat were the fresh berries and bread. The quality of the food from room service/grab and go was also upsetting. If you want a full-service dinning experience, you are told to walk over to the Sheraton…. really? BTW: I was told the hotel kitchen is also located at the Sheraton, food is not cooked onsite at the Westin. Hospitality at the hotel is hit and miss. The front desk seems pleasant, but staff were very hesitant to go the extra mile to please… they lacked the hospitality soft skills I have experienced at other hotels of the same caliber. Café staff is very unhelpful, not very friendly, I receive a far better guest experience at my local In-N-Out Burger. In the end if you are expecting an upscale hotel experience in the Palo Alto / Stanford area the Westin disappoints. For the price I would expect a memorable experience, one where you would hate to leave and could not wait to return. During my stay I was looking forward to leaving, I really felt like it was a waste of $$$ and time staying here. When I left, I felt like I had just stayed at a Holiday Inn express with upscale rooms. Hotel should be rebranded... it's not an upscale full service hotel that is about hospitality with a mindset of wellness.

The breakfast is delicious. All the things are exquisite and beautiful. I can see that the boss is very attentive and the room is very clean. Even the bottom of the bed is not dusty. Nice room , clean hotel , elevator can be very slow at times , shower leaked onto the floor , but the staff was excellent , overall great hotel , we would definitely stay again

average visit, maybe I expected more given their reputation. I visited SF for a two-day concert so I expected not to stay too much in my room anyways. Picked the Ritz primarily for the location. Also this was my first time staying under my own name so always wanted to get the welcome envelope with my name on it. (They misspelled it 😔) Booked via Amex’s FHR primarily for the early check-in at around noon and late checkout. I received an upgrade to a City View room but I must’ve arrived too early because my room was not really prepared. It had a few missing amenities like slippers, dental kits, combs etc. No welcome gifts other than chocolate. Only ate breakfast there but food is okay. Great portions though! Most of the time, I left the hotel at 10/11am and came back after midnight. One time no valet was there to pick up my car so had to call and request someone to pickup my car. Otherwise, all other services and staff were pleasant. The bedding and Frette linens were fantastic and it helped me sleep well. You also get a bottle of water EVERYTIME you pick up your car from the valet! I actually really like this since the only thing I could bring to the venue were sealed water bottles! Wifi was good, great for work and meetings. For a 5-star hotel, it wasn’t amazing compared to what I had heard. Might pass next time I’m in SF.

Very good service. As soon as I entered the hotel, I asked whether the front desk could speak Chinese. As a result, Ms. Li came over and explained to us enthusiastically. The car rental also provided a great help. A little Chinese, very enthusiastic, the hotel is in Silicon Valley, everything else is good, no car would be inconvenient

Staying with children, the hotel is next to Moma, and it is also super close to Union Square, the commercial street. The breakfast in the hotel can only be eaten at the small restaurant on the first floor. The product is good, but the price is a bit outrageous, and a breakfast with a tip costs more than 100 knives Personally, I don't think it's worth it. It's better to go out of the hotel and eat on the street. The size of the room is small, suitable for two people, and it will be a little crowded if there is one more person.

My favorite hotel I’ve ever stayed at. Gorgeous, clean, and a wonderful location. The restaurant was wonderful, and so was our server (Kayla I think?). Just a beautiful, enjoyable stay. My only wish is that it was more natural light in the room, but it’s the name of the game in city hotels. I am now a forever 1 Hotel convert. Also immediately bought a 70oz Santal candle in an effort to recreate the scent of the lobby in my home! I felt like I was in a spa the entire length of my stay. Run, don’t walk, to this hotel!

Great stay at the FS as always. I must say that I was a little worried with all the recent press about SF and Market St in particular. I had not been to the city in years but I can report that the demise of SF has been greatly exaggerated. The FS as usual is a respite from the outside world. The beds are super comfy, the service is great, wonderful bar. The breakfast at MKT is pretty good, some items (corned beef hash) miss, but others (Migas) hit. Great value.

Location-excellent, what I think is a relatively safe area. Walked about a mile to the alcaztraz tour at pier 33. Great restaurants. Fitness center is top notch. Service fantastic all around. Views are ridiculous at the upper levels. Food in room and restaurant second to none. This hotel is worth the money and it wasn’t as much as many FS.