We checked into this hotel expecting the room to look like the photos advertised on their website. In reality, it did not. We were booked into Room 12 which is in the basement of the hotel. The room had a damp and musty smell. The bathroom door hit the edge of one of the beds when you opened and closed it. One of the teacups had tea stains in it. The window in the bathroom did not have a curtain and although there it was frosted, you could see the hotel workers sitting across the way when they were having their break. If you were taking a shower, they could probably see into the bathroom. There was mold in the bathroom shower stall. The worst thing in this room was the large emergency LED trouble light which was about 24 inches long and so bright it lit the room up like a neon sign when you were trying to sleep. To the hotel's credit, I talked to the owner and the maintenance person about how dissatisfied we were with the accommodation and the next morning we were switched to Room 103 on the main floor. They apologized for the inconvenience and the condition of Room 12. The room was much more spacious and the bathroom double the size. There was a large window in the room that opened on one side and the other side could be opened too but the handle to crank the window had broken and fallen onto the ground outside. The room looked out towards a lane and a row of garbage cans. There was still some mold in this shower stall but it was nowhere as bad as Room 12 in the basement. This hotel was booked fully the whole time we were there. I think the biggest draw for this hotel is the proximity to the Byres Road which is near the Botanic Gardens. It is located in the West End, which is lined with boutique shops, bakeries, pubs, and eateries. For the price we paid, it was definitely not worth it. I am shocked that it has had rave reviews but I guess the location trumps everything else. If you book this hotel, call them and try to avoid any rooms in the basement if you can. Also, this hotel does not have an elevator and if you have mobility issues, the stairs are quite steep.
- Guest User
The hotel is in a cool part of town and has a a couple good things about it - the bedding was clean and the staff was kind and helped with the luggage. Unfortunately, that’s all the nice things I can say about this hotel. First, there isn’t any free parking even close to the hotel. Closest is over 1 mile away and parking in front of the hotel is 10£ for 3 hours. Next, when I stayed there it was situated in a total construction zone. The street in front was closed, so you had to be very adventurous to get your car to the front of the hotel, since you had to meander carefully through back alleys. I needed someone walking in front of my car to guide me through the obstacles. The hotel claims this just started and they weren’t notified. However, they knew at least three days before we arrived and failed to notify us. While I agree this isn’t the hotels fault, despite the inconvenience, would not offer any refunds and instead offered me the City Councils number if I wanted to complain. After many conversations with hotel management regarding construction, distance to parking and my concern for safety of walking that far at night as we were older women, they finally agreed to cover the cost of any parking fines parking in front of the hotel. Next, as soon as I entered my room on the ground floor, I immediately noticed a musty odor. There must be moisture issue that doesn’t get resolved. The bathroom corner grout appears to have mold. There was a crack in the ceiling. The mattresses need to be replaced. Finally, if you do stay here please bring earplugs since anyone walking in the hall or above you is very evident. I think my room was below the kitchen or dining room so as soon as they started breakfast preparation it woke me up before 6 a.m. II would not recommend this hotel.
- Guest User